Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Average customer rating
4.1
(377 Reviews)
Rating breakdown 377 reviews
5 Stars
169
4 Stars
125
3 Stars
39
2 Stars
22
1 Star
22
75%of customers recommend this product.
(
137 out of
183)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Customer Rating
5
Great side by side with ice and water in door
on March 17, 2026
Posted by: KM MO
from Missouri
[This review was collected as part of a promotion.] I bought this a month ago and I am extremely happy with it. It does everything I need. Really wanted a side by side instead of the freezer on the bottom. I use the ice and water in the door continuously!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on March 19, 2026
Posted by: Still Bill
from West Virginia
[This review was collected as part of a promotion.] I like the roominess of the side by side along with the Whirlpool reputation.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Time Will Tell
on March 20, 2026
Posted by: Wishing and Hoping 12
from Raleigh,NC
[This review was collected as part of a promotion.] Overall we are satisfied with our new refrigerator thus far (only had 2 months). The ice maker seems to mix cube and crushed ice together. The other concern is the location and operation of the water and ice dispensing paddles ( the way they are recessed against the refrigerator makes operation difficult. We previously had a Kenmore refrigerator for 25 years and this new Whirlpool came closest to size, setup and features of our old one. I hope this refrigerator will last half as long as the old Kenmore.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Solid Fridge
on March 21, 2026
Posted by: Mindalou
from Pennsylvania
[This review was collected as part of a promotion.] We bought this to replace a high-end Samsung fridge that no one in our area could repair when it broke after less than 3 years from purchase.
The Whirlpool is an excellent and affordable choice. Excellent reviews. Both sides are very light and it’s easy to see what’s on the shelves and in the drawers.
We like the auto fill option on the water as everyone in the family carries reusable water bottles to work and school.
We like the auto fill option on the water as everyone in the family carries reusable water bottles to work and school.
Initially thought the kick-plate was missing because it doesn’t look terribly finished on the front bottom of the fridge but that’s minor.
Seems like it could come with another door shelf and another internal shelf or two but I bet we could buy those on our own.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Sizes
on March 22, 2026
Posted by: Isa's Refrigerator
from Magnolia, DE
[This review was collected as part of a promotion.] the freeze is not big enough. I look great and nice line.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointed
on March 22, 2026
Posted by: H Gal
[This review was collected as part of a promotion.] We purchased this refrigerator on an emergency basis and have incurred numerous problems since. Items are freezing in the refrigerator side despite the temperature being set at 37 degrees. The ice and water dispensers are difficult to use and the unit is very noisy. It would be impossible to press a wine glass against the lever without breaking it in your hand. The mechanism itself takes up far too much space, lowering storage by as much as 2 cu. ft. versus the competition.
.Surprisingly there is no butter compartment. This was an emergency purchase or we would have looked elsewhere.
.Surprisingly there is no butter compartment. This was an emergency purchase or we would have looked elsewhere.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 24, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator freezing items in the refrigerator section. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Possible Solutions for Refrigerator Freezing Issues:
Ice Maker: Turn off an unconnected ice maker to prevent the fresh food section from becoming too cold. (How to Check the Ice Maker)
Temperature Controls: Adjust the freezer to a warmer setting (default is 37°F for the fridge, 0°F for the freezer) and wait 24 hours between adjustments.
Air Vents: Ensure vents between the freezer and refrigerator are not blocked. Avoid placing sensitive items in the cool airflow path. (Check the Air Vents for Blockage)
Level: Verify the refrigerator is properly leveled for correct operation.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 938365.
We’re looking forward to hearing from you.
Marie Q
Possible Solutions for Refrigerator Freezing Issues:
Ice Maker: Turn off an unconnected ice maker to prevent the fresh food section from becoming too cold. (How to Check the Ice Maker)
Temperature Controls: Adjust the freezer to a warmer setting (default is 37°F for the fridge, 0°F for the freezer) and wait 24 hours between adjustments.
Air Vents: Ensure vents between the freezer and refrigerator are not blocked. Avoid placing sensitive items in the cool airflow path. (Check the Air Vents for Blockage)
Level: Verify the refrigerator is properly leveled for correct operation.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 938365.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Super excited about the interior space!
on March 22, 2026
Posted by: Ramon2025
from Colorado
[This review was collected as part of a promotion.] A lot space I sometimes forget where items are in the refrigerator and the freezer!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good fridge but excessively buzzing and noisey.
on March 30, 2026
Posted by: Oopap
from Universal City, Texas
[This review was collected as part of a promotion.] Bought earlier this month and happy with the product but not happy with excessive noise.
Written by a customer while visiting whirlpool.com