Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Average customer rating
4.1
(377 Reviews)
Rating breakdown 377 reviews
5 Stars
169
4 Stars
125
3 Stars
39
2 Stars
22
1 Star
22
75%of customers recommend this product.
(
137 out of
183)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Customer Rating
4
great features
on March 11, 2026
Posted by: bob62
[This review was collected as part of a promotion.] We have only had this refrigerator/freezer for 1 week, so far so good.
Written by a customer while visiting whirlpool.com
Customer Rating
3
AMPLE LIGHT OTHERWISE POOR DESIGN
on March 11, 2026
Posted by: Scudlly
from Texas
[This review was collected as part of a promotion.] I appreciate the amount of light in both the freezer and refrigerator. Two design elements are poorly thought out. A counter depth refrigerator should NOT have curved, outward bowing doors as it limits the how wide you can open the doors. It is difficult to remove the drawers to clean them because the door will not open flush against the countertop. The ice maker basket design is a weak point and will be the first thing to break. Also, adjusting the temperature is not intuitive. Had I been able to see this unit in person before purchasing I would not have purchased it.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good features and color
on March 11, 2026
Posted by: Whrily-bird
from Simpsonville, S.C.
[This review was collected as part of a promotion.] I bought this refrigerator several weeks ago to replace my14 year old refrigerator which was on it's last leg. I have been very please with it so far, just wish you could have provided more shelves on the doors.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Redesigned Interior is Very Nice
on March 13, 2026
Posted by: dsigns92649
from Huntington Beach, CA
[This review was collected as part of a promotion.] My last Whirlpool...same model only lasted 7 1/2 yrs. I bought the same model and I like the redesigned interior, especially the freezer. It now has more room for food.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent refrigerator
on March 15, 2026
Posted by: Littleblondie
from Middletown, DE
[This review was collected as part of a promotion.] This side by side refrigerator is roomy, plenty of space for all cold food and drinks. The freezer freezes quickly and the ice maker makes perfect little ice cubes!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great value
on March 16, 2026
Posted by: Tony888
from Irvine, Ca.
[This review was collected as part of a promotion.] While slightly louder than my previous refrigerator (Amana), it's great otherwise, and a great value.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice features not on our old fridge.
on March 17, 2026
Posted by: Carolfromthehood
from Texas
[This review was collected as part of a promotion.] Went back to a side-by-side after having a bottom freezer model for ten year. I like the freezer side a lot better. I'm not crazy about the ice and water dispensers, they don't work really smoothly. Interesting feature is a Shabbat setting.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
36 inch counter depth side by side refrigerator fr
on March 17, 2026
Posted by: Jonrad
from Flower Mound TX
[This review was collected as part of a promotion.] I about this about 2 months ago and I have been totally dissatisfied with it since the day I bought it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 20, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 936482.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 936482.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com