Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Customer Rating
5
Good replacement for old Whirlpool side by side
on July 22, 2025
Posted by: Crescentan
from La Crescenta, CA
[This review was collected as part of a promotion.] This is a nicely updated version of the refrigerator we replaced it with, a 22 yr. old Whirlpool Gold side by side with water and ice through the door. The exterior measurements of the new unit are almost identical to the old refrigerator, but it seems a bit more spacious inside. The shelves in both compartments could use a few more options in terms of placement, and perhaps even the option of an extra shelf for each compartment. The storage bins for vegetables, fruits, etc. aren't quite as nice as the old unit. Though there are three such bins, the top one is rather shallow and the bottom one, though deep, doesn't go far back.
The exterior display panel, showing temperatures in each compartment and other functions, is a helpful improvement over the old unit. The refrigerator is also notably quieter than its predecessor except when the ice maker is filling with water or ejecting ice.
The only real gripe is the ice maker for a number of reasons. It makes what is termed cubed ice, which is more of a flattened, 4 sided pyramid, only about 1 1/2" to a side, approximately. The cubes are a bit too small for my taste. The feeding tube to the in door dispenser is narrow and seems to be subject to clogs. Even in the in door storage, the ice is fuzzy with ice crystals, almost as though some were crushed. As dispensed, the ice also shows this pre-crushed look, even without selecting crushed ice. The capacity of the in door ice storage is also smaller than the old unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features like the sleek lighting
on July 22, 2025
Posted by: cjpy
from Germantown, TN
[This review was collected as part of a promotion.] My old Whirlpool refrigerator that I bought in 2002 was at its end. It would come on and then go out. I lost 5 kitchen bags of food when I went out, but we never know how long the appliance will last. I wish it had some chip or something to tell you when it is near the end of its life. That way, we would not be throwing all that food into the garbage.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
fridge review
on July 21, 2025
Posted by: Robert
[This review was collected as part of a promotion.] great fridge. style is good. appears to work well!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on July 20, 2025
Posted by: Jaybird
[This review was collected as part of a promotion.] So far so good. Have not had this frig for very long It’s working great.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on July 20, 2025
Posted by: peg7
[This review was collected as part of a promotion.] Really like the icemaker in the door! Also the separate ice and water dispensers. Like the lighting!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Looks Great in our Kitchen
on July 20, 2025
Posted by: Happy Husband
[This review was collected as part of a promotion.] Bought this product to replace side by side that has worked for about 20 years. Delivery service was great. Initially the freezer and fridge temperatures ran below the setpoint on the control panel but its now settling down. Lot's more space that our old one for same cubic feet size.
Written by a customer while visiting whirlpool.com
Customer Rating
4
The second one works!
on July 19, 2025
Posted by: Pluto
[This review was collected as part of a promotion.] This one works well, however this is the second one. I bought the first one(almost identical) in February and I had a lot of problems, I have had the computer, then the compressor changed and still not working. The company finally changed it and this one works fine .Because of the hassle it gets only 4 stars. I just want to mention that I have had previously an Whirlpool which lasted 20 years!!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not a good buy
on July 17, 2025
Posted by: Inconsistent
[This review was collected as part of a promotion.] I bought this a month ago....the applesauce freezes once in awhile and the lettuce in the frig also freezes...the temperature is at 37.....It has on occasion dropped the temperature to 36...also the water dispenser comes out very slow and it's never cold
Written by a customer while visiting whirlpool.com