Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Average customer rating
4
(406 Reviews)
Rating breakdown 406 reviews
5 Stars
176
4 Stars
133
3 Stars
46
2 Stars
23
1 Star
28
74%of customers recommend this product.
(
149 out of
202)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Customer Rating
5
One month old Review
on August 22, 2025
Posted by: One month old Review
from Kansas City
[This review was collected as part of a promotion.] We have had this for about 1 Month, No problems so far
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
ICE MAKER HAS NOT BEEN UPGRADED
on August 22, 2025
Posted by: MILD BILL
from CLEVELAND, TENNESSEE
[This review was collected as part of a promotion.] Disappointed that the ice maker doesn't make "clump proof" ice. I was hoping not to need my counter top ice maker, but I will have to continue to take up valuable counter space with a machine that makes proper ice. Other than that, it is a perfectly serviceable appliance.
Written by a customer while visiting whirlpool.com
Customer Rating
5
great
on August 22, 2025
Posted by: jrs2
[This review was collected as part of a promotion.] Had to have anew frig-the old one died. Perfect size (counter depth) love the look in and out. Had to wait 3-4 days for the ice to really get going but it seems good now.
Written by a customer while visiting whirlpool.com
Customer Rating
5
light inside
on August 21, 2025
Posted by: none
[This review was collected as part of a promotion.] Have not had it to long but so great Love it!! Fit in our space, most important, we have a weird size built-in space. we found this one, it perfect and is keeping everything cold.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Classic side by side
on August 21, 2025
Posted by: dihud
from hudson, ohio
[This review was collected as part of a promotion.] Our old refrigerator was leaking and 13 years so we thought we'd replace rather than repair. We were able to get a similar model with the correct color, black, within a week. It's working out great so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very elegant
on August 20, 2025
Posted by: keyah22_7193
[This review was collected as part of a promotion.] I love this refrigerator so much! It is so nice and elegant! I love the water and ice dispenser. It’s very spacious and keeps everything cool and frozen. The ice machine isn’t noisy at all.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Cheap
on August 20, 2025
Posted by: Janice
[This review was collected as part of a promotion.] Not as I expected for this brand which is well known to be long lasting. The insude looks cheap, plastic drawers, no space, and one piece was broken, doesnt stay in place when open a door and the front of
it at bottom has no cover. It really looks cheap. No booklet came with it nor on The other 3 whirlpool products i purchased
it at bottom has no cover. It really looks cheap. No booklet came with it nor on The other 3 whirlpool products i purchased
Written by a customer while visiting whirlpool.com
Customer Rating
1
Really Loud. Outdated. Annoying.
on August 19, 2025
Posted by: Whirlpool Innovation?
[This review was collected as part of a promotion.] An awful refrigerator. We had the same exact refrigerator previously. Lasted only 7 years, but at least it was quiet and did its job. This new version had the loudest and most annoying compressor that sounded like a house alarm going off. Whirlpool repairman (Diamond Service) noticed it immediately upon walking in our front door. He ordered a control panel, but when he came back to install the control panel a couple weeks later he said he was "told" to tell us that the sound was "normal operating noise." I am an owner of an HVAC company and know what normal is. This was over 50db and could be heard throughout the 3,500s.f. house. We were told there was nothing we could do, so we simply sent the unit back to the store and purchased another refrigerator which is quiet and hums along as expected. The only reason we purchased the Whirlpool was because it was one of the few that could fit our 69" high opening in counter depth. We had to purchase another (lower end) Whirlpool in standard depth/black, so I wasn't happy about the brand, but at least it works and I'm not fighting with some arbitrary manufacture opinion of what is "normal."
Response from whirlpool.comBy Branded Team, Consumer Care, August 19, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 771113
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 771113
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com