Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Customer Rating
4
Good Refrigerator
on September 27, 2025
Posted by: lbtn
from Tennessee
[This review was collected as part of a promotion.] I like the side-by-side refrigerator much better than my old French door model. Easier to organize food, especially in the freezer compartment. This refrigerator is a few inches smaller in depth than other counter depth models which works well with my space. Some reviewer have said this refrigerator is loud. Although it is a bit louder than my other refrigerator, I do not find it irritating.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Refrigerator
on September 27, 2025
Posted by: Bob 77
[This review was collected as part of a promotion.] Love this product, works & looks great.
Good price.
Good price.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Quiet & efficient
on September 26, 2025
Posted by: Chantal ur
[This review was collected as part of a promotion.] So happy with my new Whirlpool fridge looks great & efficient!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love, love, 💕
on September 26, 2025
Posted by: KJHARP
from Aubrey, TX
[This review was collected as part of a promotion.] We love our new refrigerator, very spacious and great ice machine!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool side-by-side Refrigerator
on September 26, 2025
Posted by: B.Boop
[This review was collected as part of a promotion.] I received my new refrigerator 1 week ago and so far, with one exception I am happy with it. I asked the installation people about how easily it was moving when they pushed on it and they didn't seem concerned. Upon my using it, it rolls forward when I open the doors, so I am continually rolling it back into place. I'm guessing there must be a way to lock the rolling mechanism but as of yet haven't found it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Adequate storage
on September 26, 2025
Posted by: Jude 10
[This review was collected as part of a promotion.] The refrigerator holds more than I thought it would It is easy to wipe down and holds the food well
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good size and design
on September 24, 2025
Posted by: Haley
from Idaho
[This review was collected as part of a promotion.] Purchased for a kitchen remodel.
Trying adjusting the temperature in the freezer and refrigerator is extremely difficult.
Trying adjusting the temperature in the freezer and refrigerator is extremely difficult.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointment
on September 22, 2025
Posted by: wp-user
[This review was collected as part of a promotion.] 1. The fridge door is very hard to pull open sometimes.
2. The refrigerator is noisy compared to the previous Samsung refrigerator.
3. Eggs placed on the top shelf are frozen even the temperature is set to 40 F degrees.
2. The refrigerator is noisy compared to the previous Samsung refrigerator.
3. Eggs placed on the top shelf are frozen even the temperature is set to 40 F degrees.
Response from whirlpool.comBy Branded Team, Consumer Care, September 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 805094.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 805094.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com