Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Average customer rating
4
(406 Reviews)
Rating breakdown 406 reviews
5 Stars
176
4 Stars
133
3 Stars
46
2 Stars
23
1 Star
28
74%of customers recommend this product.
(
149 out of
202)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Customer Rating
1
Compressor Noisy
on October 26, 2025
Posted by: pkn1723
[This review was collected as part of a promotion.] I would give a higher rating, however, the compressor is extremely noisy. I can hear it from other rooms in my house. I had a repairman come out to diagnose it, and was told that is the normal sound the new compressors make.
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Response from whirlpool.comBy Branded Team, Consumer Care, October 30, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #828322.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #828322.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Quiet and Stylish looking
on October 26, 2025
Posted by: Debby
[This review was collected as part of a promotion.] Originally I had bought a new refrigerator in February. It had a design flaw with the water dispenser dripping water down on the freezer door agʻnd hitting the floor. After not being able to fix the problem, Whirlpool offered a replacement. I picked out thus model. So far I've been very happy with it. I like that the water dispenser sits back with the ice cube dispenser. The ice cube holder (which is small) is attached to the freezer door and easy to take in and out. This fridge is big enough for two but I believe too small for a family.
Written by a customer while visiting whirlpool.com
Customer Rating
4
shelf size
on October 25, 2025
Posted by: Dave
from Peachtree City, GA
[This review was collected as part of a promotion.] so far good frig and fits our space. However, the spacing of the refrigerator shelves needs work. the top shelf and next backet are 11 and 18 inches from the roof respectively, so you can't put the shelf in the top slot and still use for a bottle of wine or champagne ( is approx 12 inches, champagne an inch more). Putting the shelf in the second slot wastes 6 to 8 inches at the top that could be used better below. Only two door bins are tall enough, but putting tall bottles in the door never works as they are too easy to tip when opening the door.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on October 25, 2025
Posted by: Sudie
from Barbourville ky
[This review was collected as part of a promotion.] I brought this a few weeks ago and so far I like it
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
From old to new
on October 24, 2025
Posted by: Frederick
[This review was collected as part of a promotion.] We love this refrigerator, its design, softness and quietl running. Replacing our 20 year old one we are enjoying its advanced set up and comfort.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Well engineered.
on October 24, 2025
Posted by: Tim63
from MA
[This review was collected as part of a promotion.] This refrigerator is very spacious and laid out perfectly. Water dispenser has a small footprint in the door. The ice maker and bin are great. The compressor is very quite.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Spaciously Slim
on October 23, 2025
Posted by: Kaneohe22
[This review was collected as part of a promotion.] We really like our new spacious side-by-side refrigerator with its clean, slim lines. Shelves and bins are efficient and the lighting is nice and bright. While we enjoy the water and ice dispenser on the freezer door, this function is noisier than our older Whirlpool which was 17 years old. Overall, we are happy with our new energy-efficient refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointing but acceptable
on October 22, 2025
Posted by: AZ Clipper
from AZ
[This review was collected as part of a promotion.] Less that expected. Replaced a similar model from 24 years ago that was a stellar performer. This one not quite in the same league.
Written by a customer while visiting whirlpool.com