Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Average customer rating
4
(406 Reviews)
Rating breakdown 406 reviews
5 Stars
176
4 Stars
133
3 Stars
46
2 Stars
23
1 Star
28
74%of customers recommend this product.
(
149 out of
202)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Black
Customer Rating
1
It doesn't work
on November 21, 2025
Posted by: Doesn't work and have to
from Akron, ohio
[This review was collected as part of a promotion.] I bought this new. It doesn't work. Have to wait 2 weeks for someone to come out and look at it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 24, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 844946
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Difficult to use
on November 21, 2025
Posted by: frosty fingers
from Omaha
[This review was collected as part of a promotion.] No specific directions...one sheet of paper w/little information
i.e. what is wrench for? no suggestions for side door shelves
no help in setting and leveling the door; no directions on water filter
i.e. what is wrench for? no suggestions for side door shelves
no help in setting and leveling the door; no directions on water filter
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 24, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook http://spr.ly/64287WPK8 or Instagram http://spr.ly/64297WPKD. When responding, please include your contact information and reference case # 844849
For your convenience, we have included a link for the Owner's Manual:
http://spr.ly/64207WPKE
http://spr.ly/64217WPK1
We hope this information is helpful.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook http://spr.ly/64287WPK8 or Instagram http://spr.ly/64297WPKD. When responding, please include your contact information and reference case # 844849
For your convenience, we have included a link for the Owner's Manual:
http://spr.ly/64207WPKE
http://spr.ly/64217WPK1
We hope this information is helpful.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Works but you can buy better
on November 21, 2025
Posted by: BradD001
from Baton Rouge LA
[This review was collected as part of a promotion.] Refrigerator works but glass shelves are so thin and cheap that I think a milk jug may crack them. Fridge doesn’t seem to hold much and freezer is the same. Ice maker makes some weird size ice that’s not pleasurable. Worst part is I’m waiting for air traffic control to clear it for takeoff. Fridge is too loud. I wish I hadn’t bought this thing
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
So far so good
on November 21, 2025
Posted by: Beach bliss
from North Carolina
[This review was collected as part of a promotion.] It’s only been a few months but this fridge has performed well. It really came through for us with the perfect sizing to fit our space. I have been adjusting the shelves to work for us which is easy to do.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Refrigerator
on November 21, 2025
Posted by: JBsr
from Millsboro, DE
[This review was collected as part of a promotion.] Our whirlpool refrigerator is working excellent. It has plenty of storage, and seems well built.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
New house - New FRIDGE - THIS IS THE WAY!
on November 21, 2025
Posted by: Barrin7201
from Richmond Hill, GA
[This review was collected as part of a promotion.] New house has upgraded kitchen - the was the matching to component. Does everything we want and more.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Happy with my first Whirlpool
on November 20, 2025
Posted by: JLess
from Holliston MA
[This review was collected as part of a promotion.] My 8yr old GE refrigerator died and I decided to go with this Whirlpool for a few reasons but mainly because it was one of the few that fit our space. I have been happy with the new refrigerator, it looks great, has more space than the GE and my daughter loves the crushed ice. The only negatives I have are it’s a tad bit louder than our old unit and the water dispenser is a little more challenging to use having to pushing against it vs having a lever. Overall we are happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
New product
on November 17, 2025
Posted by: MD-34
from Brentwood, MD
[This review was collected as part of a promotion.] So far so good, love it - perfect size for my small kitchen and never thought I would like to have an ice maker, it's great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com