Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter Depth Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.1
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
35
4 Stars
26
3 Stars
11
2 Stars
6
1 Star
1
80%of customers recommend this product.
(
28 out of
35)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter Depth Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
3
Not impressed
on October 6, 2025
Posted by: Antony c
from Leslie Michigan
[This review was collected as part of a promotion.] I bought this kitchenaid about one month. My first impression is not very impressed with the quality of the workmanship of the kitchenaid. The door handles were not in line as for the hight.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very neat!
on October 6, 2025
Posted by: Anonymous
from Austin, TX
[This review was collected as part of a promotion.] We are very happy with our new refrigerator, is very spacious, modern and sleek!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Has everything I need and slick looking!
on October 7, 2025
Posted by: Kim 64
from Santa Rosa Beach, FL
[This review was collected as part of a promotion.] LOVE this fridge. It replaced a similar 10 year old one which the former owner of the home loved. I knew before I bought it would be long lasting. I’m counting on 10 years with this one.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Refrigerator Review
on October 8, 2025
Posted by: Refrig 2nd
from Naperville Illinois
[This review was collected as part of a promotion.] I purchased the refrigerator a little over a month ago. At this point I am not impressed? The quality of this refrigerator is not what we had with the previous Kitchen Aid refrigerator
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6425AsnKR or Direct Message on Instagram at http://spr.ly/6426AsnKr. When responding, please include your contact information and reference Case #818784
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
4
An Overall Good Refrigerator
on October 8, 2025
Posted by: richard10082025
[This review was collected as part of a promotion.] We bought this a month ago and we're content. We wanted a counter depth appliance and this unit checks that box. The side-by-side doors offers convenient access to both cold and frozen foods without having to bend over to pull out some drawer. The storage capacity is less than similarly priced units due to the counter-depth profile. The unit has a water filter/ice maker in the left door. It has its own filter which is unnecessary in our case since it's connected to our reverse osmosis system. Food, especially vegetables, can freeze if placed on the top shelf. The manual points this out but who reads the manual before buying? It's an overall good fridge but there are better options out there if you're not too concerned about the counter-depth feature.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Too Much Plastic, Too Little Space
on October 9, 2025
Posted by: MoochMom
[This review was collected as part of a promotion.] Too much plastic, too little space. I’d looked at side-by-side for several years. Initially this KitchenAid side-by-side looked modern, sleek with some eye catching features like the automatic dimming interior lights. It seemed to be the right refrigerator for me. But reality is different than a look in a store. Some of the drawers are only half drawers. The interior main shelves can’t be adjusted & neither the refrigerator nor freezer have enough storage for single person. Lastly it seems to have a sleek modern look but all those pieces are not a nice metal but coded plastic. Disappointed in KitchenAid for the lack of substantial interior materials. I’m afraid it’s a fail.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 9, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at http://spr.ly/6422AsVm8 or Direct Message on Instagram at http://spr.ly/6423AsVmD. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #819189.
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on October 10, 2025
Posted by: Brani
[This review was collected as part of a promotion.] We are not unhappy with our new refrigerator but I give it only three stars. While similar to the one we had to replace, size, side by side, water and ice in the door, some features were lost. We lost a drawer in the freezer which is not life changing but still. There is not counting forward on the water dispenser. It has measured fills of 8, 16, 24 ounces but I would rather watch it count until I reach my own number. Again, just a change that we eventually get used to. It would be better if I could do a review iin a year.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Improve it
on October 14, 2025
Posted by: BCW1
[This review was collected as part of a promotion.] You all cover it in so much plastic that is hard to get off and looks ugly! I needed twizers . The shelves do not hold enough. Shallow. My old Kitchen aid had great shelves for everything.
Written by a customer while visiting kitchenaid.com