Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter Depth Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.1
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
35
4 Stars
26
3 Stars
10
2 Stars
6
1 Star
1
82%of customers recommend this product.
(
28 out of
34)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter Depth Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
3
oh well.....
on October 4, 2025
Posted by: why not
[This review was collected as part of a promotion.] freezer needs another bin/drawer. temp control only shows setpoints and not the actual temp. did not come with bin for eggs. dispensed water is not chilled. don't like when light goes off after dispensing water or ice. old kitchen aid was by far better, don't like paying more and getting less!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful, Quiet Refrigerator with a Few Minor Imp
on October 10, 2025
Posted by: Nickkourt
from Louisiana
[This review was collected as part of a promotion.] I purchased the KitchenAid KRSC536RPS counter-depth side-by-side refrigerator and overall, I’m very happy with it. The design and finish are excellent — the PrintShield stainless looks premium and truly resists fingerprints. The counter-depth fit gives a clean, built-in look that really elevates the kitchen.
The refrigerator is quiet and consistent, maintaining steady temperatures in both compartments. The LED lighting and interior layout make it easy to organize and find items. I also appreciate the measured water dispenser feature, which is convenient and accurate.
There are a few areas that could use attention. The freezer space feels a bit tight, and the shelving could be slightly more adjustable. The ice maker works, but it tends to produce ice slowly and sometimes the dispenser can be messy or jam slightly. I also needed to have the doors realigned shortly after installation.
Overall, it’s a well-designed, attractive, and reliable appliance that fits beautifully in a modern kitchen. I’d gladly recommend it to others who value quiet performance and a sleek, counter-depth look. A few small refinements to the ice system and door alignment process would make it perfect.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not a premium refrigerator just a premium price.
on October 18, 2025
Posted by: Disappointed Buyer#
[This review was collected as part of a promotion.] Not nearly as robust as my old Kitchenaid refrigerator. Too much plastic now used. Premium price for lower quality. Should have just purchased a whirlpool for lower cost as there is little difference in quality.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 20, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 823678.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features and space!
on May 4, 2025
Posted by: Tell2604
from LaSalle, CO
[This review was collected as part of a promotion.] I recently bought this and I love the space it has provided us. Having 4 teenagers in the house the ice maker and filtered water is a life saver for all their water bottles. I personally love the side by side freezer and fridge because this option makes it easy to organize and keep clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Handsome refrigerator
on August 8, 2025
Posted by: Lovestoread
from Pennsylvania
[This review was collected as part of a promotion.] This was a replacement for the same refrigerator that was 18 yo. It was actually still working but it seemed like it was time to make a proactive purchase. This is a great side by side. My complaints are relatively minor. The old refrigerator had the temperature inside and told you the actual temperature of the refrigerator and freezer. The new unit had the temperature on the outside and only tells you the desired temperature. The old model told you how many ounces of water was being dispensed as you were filling the container. The new model has some complicated feature to set a set amount to be dispensed. Not useful to me so I gave up trying to figure out the settings. Lastly, the old unit had several drawers in the freezer; the new one has one and shelves. I find the shelves a messier way to store things. All said, I am very happy with the refrigerator. I just wish that they hadn’t messed with success!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Ice maker is great and fast turnaround.
on June 1, 2025
Posted by: mnpall1
[This review was collected as part of a promotion.] we love it....perfect fit. Saw some reviews that stated drawers could not be removed without removing the doors... not true, just try harder doors give enough so draw removal can be achieved!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Replacement to 22.4 counterdepth cubic Kit Refrig
on August 4, 2025
Posted by: Steve22.4
[This review was collected as part of a promotion.] Runs quietly, cools consistently, ice maker produces ice quietly
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great looking with some reservations!
on August 18, 2025
Posted by: Essy
[This review was collected as part of a promotion.] I like the new side-by-side refrigerator. It looks great and it keeps things cold as expected. The controls on the front of the freezer part are easy to use. I just wish the upper shelves were adjustable. There doesn't seem to be as much storage space nor do the doors open quite as wide to clean and remove racks as my former SxS in the same space. I have also had some issues with things freezing on the refrigerator side. I moved stuff from the sides and changed the temp but then, even less space is available as a result.
Written by a customer while visiting kitchenaid.com