Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter Depth Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.1
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
35
4 Stars
26
3 Stars
11
2 Stars
6
1 Star
1
80%of customers recommend this product.
(
28 out of
35)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter Depth Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
5
Exceeding our expectations
on September 15, 2025
Posted by: Robeyone
[This review was collected as part of a promotion.] While it has only been a short time we are finding the refrig is exceeding our expectations. While we don’t know what the wood look shelf is to be use for. We like all else.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good side-by-side fridge
on September 15, 2025
Posted by: Garden girl1430
[This review was collected as part of a promotion.] My last refrigerator was a Kitchenaid, which I had for 15 years. I really like a side-by-side refrigerator and was delighted to find that Kitchenaid still made one. The freezer provides lots of storage space, much more than the drawer on the bottom - and "bonus" you can find things. I used to refer to the freezer on the bottom of my old fridge as the appliance equivalent to a children's toy box, whatever you wanted was on the bottom! The ice and water in the door are great, the quantity of ice in the storage bin is terrific. On the fridge side there is lots of storage on the, the shelves are easy to clean and 3 crisper drawers is very useful. The only drawback for this fridge is that it is a little noisier than my last one. Overall a good fridge and I am glad I purchased it.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Inconvenient
on September 16, 2025
Posted by: Long-time owner
from Texas
[This review was collected as part of a promotion.] The Kitchenaid this replaced was better. New one has no drawers in the freezer . I had to buy plastic bins. There are no adjustable shelves in the refrigerator, and only the top shelf is tall enough for large items, so heaviest things have to go up high! I guess I’ll have to remove a shelf to put in the Thanksgiving turkey. I gave it 3 stars because it does maintain temperature.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Frig worked One Week
on September 17, 2025
Posted by: JWHinMS
[This review was collected as part of a promotion.] I've had my new frig for one month. It worked for one week. I'm frustrated.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 18, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #800473.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #800473.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on September 21, 2025
Posted by: Bv ref 8 2025
[This review was collected as part of a promotion.] Good unit. Ice maker dispenser is ridiculously loud.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Interior is beautiful and highly functional.
on September 22, 2025
Posted by: Wolfenstein
from Keller, Texas
[This review was collected as part of a promotion.] Love it!! Had trouble finding a replacement the same size when our old KitchenAid faltered, but fortunately there was a new KitchenAid that fit, and the price was very reasonable. My entire kitchen is KitchenAid, and I have been very happy with their performance. My old fridge worked fine, but issues with the ice maker wore us down. As many years as we had it, we weren’t disappointed with the brand, but the fact that we are constant ice hounds. If only everything lasted that long with constant use. I would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Replaces my old one because of ice dispenser
on September 24, 2025
Posted by: Amanda53
from Tennessee
[This review was collected as part of a promotion.] I like all the features and placement of storage.there is some coiled tubing in the lower inside bank and I inquired about whether it should stay there. If a response was sent, I don’t see that I received it. The acrylic shelves look like they could crack easily but it seems all refrigerators are that way today. This is my second Kitchenaid which replaces my old one. Wish the ice dispenser lasted as long as the fridge!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
K.A. REF
on September 26, 2025
Posted by: K.A. Oven
[This review was collected as part of a promotion.] Purchased within the last two months and am quite pleased.
Written by a customer while visiting kitchenaid.com