Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter Depth Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.1
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
35
4 Stars
26
3 Stars
11
2 Stars
6
1 Star
1
80%of customers recommend this product.
(
28 out of
35)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter Depth Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
5
Perfect ingenious quality design!
on August 5, 2025
Posted by: HR59
from Colorado Springs, CO
[This review was collected as part of a promotion.] My wife and I have used Kitchenaid products for years and for the most part have been very happy and satisfied with the product. Our recent purchase of the Kitchenaid 20.8 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Exterior Ice Maker and Water Dispenser was worth the homework! Don't let the smaller size fool you, the way it was designed is truly impressive and exceptional, we don't experience the feelings of moving down from a larger refrigerator to a smaller one, again due to the ingenious design. Highly recommended for those searching for a quality counter counter-depth side-by-side with exterior ice maker and water dispenser!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome fridge freezer combo
on August 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Love this fridge/freezer. It has a really great capacity and the design is super sleek. You can't hear it running so it's very quiet. It seems very energy efficient as well. Overall, it's a great performing product and I love it!.
Written by a customer while visiting influenster.com
Customer Rating
3
Doesn’t match my other KitchenAid stainless steel
on August 6, 2025
Posted by: Replacement Refrigerator
from Flint, TX
[This review was collected as part of a promotion.] It doesn’t have the exact same finish as my other stainless steel KitchenAid appliances. It’s more of a matte finish and everything else has more sheen. That’s the only thing I don’t really care for.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Quiet, cold, tons of space!
on August 11, 2025
Posted by: samn51_7007
[This review was collected as part of a promotion.] Quiet, cold, lots of space, and installation was easy. Side by side means low maintenance compared to my old french door that kept having icing issues. Because of its low nose I expect it to be energy efficient. Can't hear any compressor just really quiet fans. Love it so far!
Written by a customer while visiting influenster.com
Customer Rating
5
Fantastic, spacious fridge with lots of room for o
on August 16, 2025
Posted by: annah624_1061
[This review was collected as part of a promotion.] This KitchenAid fridge is large, modern, and easy to use. We use it as our secondary fridge in the garage. I love the large handles, and the notification that pops up on the fridge door whenever a door is left open. The ice machine is fast and dispenses well. Lots of storage compartments and shelves to sort food. It does exactly what you need things to - keep things cold. Highly recommend.
Written by a customer while visiting influenster.com
Customer Rating
4
Organized freezer & fresh water for small family
on August 21, 2025
Posted by: RabzJ
from FL
[This review was collected as part of a promotion.] This refrigerator holds consistent 36-37ºF temp (manual thermometer monitored 3-weeks), returns to set temp rapidly after loading, balances cold air well between refrigerator & freezer compartments, and has easy set temp control. First counter-depth side-by-side after decades of bottom freezer French-door models. The asymmetric door opening radius solved a kitchen traffic problem. USA manufactured. So far, so good.
IMO, this capacity is ideal for empty nesters or family of three. Maybe family of four. Larger capacity recommended for an active family of four or more. YMMV. While KitchenAid doesn’t publish cu. ft. compartment capacity, I feel this offers relatively larger freezer capacity as a percentage of it total cu. ft. than comparable capacity French-door bottom freezer model. IMO, this side freezer offers better more functional organized space than a larger bottom bin model.
Refrigerator offers comparably smaller volume as percentage of total volume, with less adjustable shelving & drawer capacity than a French-door bottom freezer model of same volume. If the buyer is a freezer using family, this model may be ideal, YMMV. Dispensed charcoal-filtered water & ice offers surprising clean fresh taste. Filter produces better quality water than our dual-charcoal filter sink dispenser.
We prefer KitchenAid’s distinctive knurled tubular handles. This refrigerator completes 3rd KitchenAid major appliance replacement/upgrade, creating consistent kitchen appearance started a few years ago with KitchenAid dishwasher that has run quiet and reliably.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on August 22, 2025
Posted by: MikeZak
[This review was collected as part of a promotion.] Ice and water feature require to much pressure to operate. Need to hold cup up to highest point before either function turns on. Also, the refrigerator is very noisy. It is a constant source of all noise in the kitchen and family rooms. Most of noise is from the ice maker.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 22, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 776342
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice refrigerator
on September 13, 2025
Posted by: Konaboy
[This review was collected as part of a promotion.] Very pleased with this refrigerator.
Consistently cold. Runs quietly
Consistently cold. Runs quietly
Written by a customer while visiting kitchenaid.com