Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter Depth Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.1
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
35
4 Stars
26
3 Stars
11
2 Stars
6
1 Star
1
80%of customers recommend this product.
(
28 out of
35)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter Depth Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
4
Sturdy with good features
on September 2, 2025
Posted by: Bergies
[This review was collected as part of a promotion.] This was a “gotta” have it purchase as our old one died. Not my first choice, however it has been working well. Ice maker is excellent. The freezer needs bins…stuff falls out. I have found bins to fit, fortunately.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Wanted to love it
on May 18, 2025
Posted by: Cga4834
[This review was collected as part of a promotion.] Love the look of the fridge, and it is indeed keeping items cold. The “fit & finish” needs improvement, though. The doors are misaligned/not even. The measured fill for water dispenser doesn’t work correctly - 24 ounces only dispenses 14 ounces, etc.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
LED Lighting Lots of space for a counter depth and
on June 28, 2025
Posted by: AH-2
from Springfield Oregon
[This review was collected as part of a promotion.] Only had it for a little over a week but so far so good
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Perfect Size
on July 9, 2025
Posted by: zzaa
[This review was collected as part of a promotion.] I would have given it a 5 star rating but disappointed that the shelves are not adjustable in the refrigerator section or the freezer. At least you can adjust the shelves on the door. Another feature I'm not thrilled about is the fact that you have to remove the ice bin in order to get to the on/off switch for ice making. Other than that I am very pleased with my purchase. When all is said and done I know I will adjust. Love the lighting inside and love the handles. It also holds the temperature inside refrigerator and freezer beautifully.
Had a KitchenAid refrigerator for the last 18 years and hope this one lasts just as long.
Had a KitchenAid refrigerator for the last 18 years and hope this one lasts just as long.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on July 18, 2025
Posted by: jimfs
from biloxi ms
[This review was collected as part of a promotion.] Have a thermometer in the refrigerator and the temp is not stable
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Design nice, dispensing water very loud
on July 22, 2025
Posted by: Rocky1234
[This review was collected as part of a promotion.] So far I give it a 3. I love the design and that it doesn't extend beyond counter.
Problem so far is the extreme noise when dispensing water. Its not normal and sounds throughout the house and they are looking to replace solenoid valve. I had a whirlpool before who did not have this noise.
Second, I notice light frost at times in freezer. Have very few items in it and dont open it that often.
Problem so far is the extreme noise when dispensing water. Its not normal and sounds throughout the house and they are looking to replace solenoid valve. I had a whirlpool before who did not have this noise.
Second, I notice light frost at times in freezer. Have very few items in it and dont open it that often.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Stunning fridge with great capacity!
on July 28, 2025
Posted by: lesan11_5088
[This review was collected as part of a promotion.] This is a beautiful fridge that runs very quiet, has temperature control, huge capacity for a counter depth, and so easy to install! It is very energy efficient with no noise. The wood grain drawer adds to the luxury feel of this fridge!
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing Refridgerator!
on July 29, 2025
Posted by: annmarie422_7611
[This review was collected as part of a promotion.] Top notch refridgerator! It has large capacity for all grocery needs with adjustable shelves to fit everything! I especially love the wood sliding drawer and humidity controlled crisper for fruits and vegetables! Before this refridgerator, I had the freezer on the bottom. I wasn't sure how I would feel about the side by side doors but I love it! The water and ice maker are also very nice, especially because the ice maker is removable! The LED interior also adds luxury to the refridgerator. This is a really great refridgerator, and I will recommend it to everyone! I received this product complimentary for review.
Written by a customer while visiting influenster.com