Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter Depth Refrigerator with Panoramic LED Lighting - Stainless Steel
Average customer rating
4.1
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
35
4 Stars
26
3 Stars
11
2 Stars
6
1 Star
1
80%of customers recommend this product.
(
28 out of
35)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter Depth Refrigerator with Panoramic LED Lighting - Stainless Steel
Customer Rating
4
Great looking with some reservations!
on August 18, 2025
Posted by: Essy
[This review was collected as part of a promotion.] I like the new side-by-side refrigerator. It looks great and it keeps things cold as expected. The controls on the front of the freezer part are easy to use. I just wish the upper shelves were adjustable. There doesn't seem to be as much storage space nor do the doors open quite as wide to clean and remove racks as my former SxS in the same space. I have also had some issues with things freezing on the refrigerator side. I moved stuff from the sides and changed the temp but then, even less space is available as a result.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Good choice
on June 3, 2025
Posted by: COOL AC
from Corona, CA
[This review was collected as part of a promotion.] It’s been one month and so far so good. Quite pleased with this refrigerator. Ice and water dispenser work well. The ice and water don’t splatter which is great. It’s a good looking refrigerator. Fingers crossed for a long lasting appliance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on June 24, 2025
Posted by: Pedge
from Michigan
[This review was collected as part of a promotion.] Very nice but I wish I didn’t have to put the gallons of milk on the top shelf. Very heavy!
Also, I can’t locate a replacement water filter! Help!
Also, I can’t locate a replacement water filter! Help!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Roomy Counter Depth Refrigerator
on June 25, 2025
Posted by: Lidap
[This review was collected as part of a promotion.] Wasn’t for certain that I would like the counter depth refrigerator, but it is very roomy and convenient to access.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Third time a winner!
on July 1, 2025
Posted by: pfw14
[This review was collected as part of a promotion.] I have a huge island in my kitchen that has prevented me from having a French drawer refrigerator so I can only use a side-by-side. My first was an LG. Bad decision! Only lasted four years. My second was a Whirlpool. A great fridge for 8 years then the ice maker went out. Too expensive to repair but I love the design. I went searching for a new fridge and found the Kitchenaid that is basically identical except for internal upgrades and different door handles. I LOVE this fridge! It has panoramic lighting inside. Such a great feature. No dark spots inside either side of the fridge. I have a Kitchenaid dishwasher, microwave and wall oven. All are excellent so I expect my new fridge to be with me for a long time! Great appliance!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
New Counter Depth Side by Side Refrigerator
on July 11, 2025
Posted by: SLDTX
from Texas
[This review was collected as part of a promotion.] Purchased Counter Depth Side by Side Refrigerator in June and it looks very nice in the kitchen. I appreciate the counter depth and ice/water in door. Just wish the refrigerator and freezer had more shelf notches for more options/flexibility to adjust shelf spacing. (I do miss that feature from my old refrigerator) Maybe something Kitchenaid can add in future models for more adjustability!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice looking fridge
on July 13, 2025
Posted by: KipTC
[This review was collected as part of a promotion.] We like the aesthetics and lighting inside the fridge. The glass shelves and door bins her a nice touch. The freezer seems bigger than her old model which was similar but from Kenmore. We like the ice cube shape in size, smaller pyramids versus half rounds that we used to have. However, the switch to turn the icemaker on and off is very inconvenient and should be repositioned on future Models. The counter, death design and lower height, make it a perfect fit for a limited space under a cabinet. It was difficult to find any fridge that would fit our situation, but this one did.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on July 15, 2025
Posted by: lhjh
from Palm Desert, CA
[This review was collected as part of a promotion.] Overall we're happy with our side-by-side refrigerator with a couple exceptions.
-The wheels don't lock and if you open one of the doors without pushing against the other one, the whole refrigerator pulls out. Is there a lock somewhere that we or our installer don't know about?
-The ice dispenser is unbelievably loud when ice is dispensed. Is this normal or is something wrong with it?
-We could use one more bin in the refrigerator door.
-The wheels don't lock and if you open one of the doors without pushing against the other one, the whole refrigerator pulls out. Is there a lock somewhere that we or our installer don't know about?
-The ice dispenser is unbelievably loud when ice is dispensed. Is this normal or is something wrong with it?
-We could use one more bin in the refrigerator door.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com