Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - White
Average customer rating
4.4
(238 Reviews)
Rating breakdown 238 reviews
5 Stars
163
4 Stars
41
3 Stars
14
2 Stars
7
1 Star
13
88%of customers recommend this product.
(
125 out of
142)
Customer Reviews for Whirlpool - 36 in. Wide 31 cu. ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - White
Customer Rating
1
Junk
on February 21, 2026
Posted by: TSG1
[This review was collected as part of a promotion.] Bought it in September and the Ice maker was broken by December. I am definitely not happy with the appliance. Made with junk products!
Response from whirlpool.comBy Branded Team, Consumer Care, February 24, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924107.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924107.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent fridge
on February 20, 2026
Posted by: Masi
from NY
[This review was collected as part of a promotion.] It is a great refrigerator with no bells and whistles. This time we decided not have an external water dispenser, which gave us a lot of space to store food. The freezer has three sections, which are great for organizational purposes. So far, it is going well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Inoperative Ice maker
on February 17, 2026
Posted by: Disappointed
from Texas
[This review was collected as part of a promotion.] Well, I've had this refrigerator now about 6 months and the ice maker does not work.
I've changed the filter and double checked to be sure there is flowing water to the unit but no ice.
I've also, rest the refrigerator and still nothing. Not Impressed.
I've changed the filter and double checked to be sure there is flowing water to the unit but no ice.
I've also, rest the refrigerator and still nothing. Not Impressed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 18, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 921905.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 921905.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on February 17, 2026
Posted by: fridge
[This review was collected as part of a promotion.] great fridge but ice maker is down waiting on parts to repair
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice outside stainless steel, inside parts missing
on February 17, 2026
Posted by: Gayle
[This review was collected as part of a promotion.] This is a replacement for the original one I purchased in July. It came with no parts for the ice maker. Difficulty to get service until Flamango Appliance repair was obtained. First repairman said parts weren’t made yet. The company A&E stopped taking my calls or text.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Defective ice maker
on February 14, 2026
Posted by: Burda
from Illinois
[This review was collected as part of a promotion.] Overall, it’s okay, but the ice maker has started to malfunction and it’s not even a year old. There appears to be some type of a leak, and while it’s still making some ice, water is dripping into the ice collection bin and freezing. I pull out giant chunks of ice daily until a new ice maker is installed.
Written by a customer while visiting whirlpool.com
Customer Rating
4
one problem
on February 12, 2026
Posted by: linz34
from Los Angeles
[This review was collected as part of a promotion.] ice maker did not start within 24 hours causing concern. Called for service. Internet said unplug and plug back in and that worked.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not happy with my purchase!!
on February 9, 2026
Posted by: Joyce
from Dorset, Ohio
[This review was collected as part of a promotion.] I bought this refrigerator 3 months ago and exactly 3 month it quit working. Needless to say I was not happy about this. Come find out there is a pinhole in the refrigerant line which caused the coolant system to quit working. Only good thing is it is still under warranty but still doesn’t help that I lost a lot of food.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 11, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 915558.
We’re looking forward to hearing from you.
Marie Q
Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 915558.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com