Customer reviews from whirlpool.com
Whirlpool - 31 Cu.Ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - White
Average customer rating
4.3
(137 Reviews)
Rating breakdown 137 reviews
5 Stars
88
4 Stars
26
3 Stars
7
2 Stars
5
1 Star
11
81%of customers recommend this product.
(
57 out of
70)
Customer Reviews for Whirlpool - 31 Cu.Ft. French Door Refrigerator with Ice Maker and Family-Sized Capacity - White
Customer Rating
4
Very Roomy Refridgerator.
on May 24, 2025
Posted by: Fish57
[This review was collected as part of a promotion.] This refrigerator was a replacement for another fridge. We had water and ice on the outside of the door on the old fridge but just went with the on-freezer ice maker as the in door dispensers seem to be a weak spot for fridges. This fridge seems huge even though dimensions were similar to our old fridge.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on August 8, 2025
Posted by: Grier
from Frostproof, FL
[This review was collected as part of a promotion.] Refrigerator does not work needs 2 parts that are on backorder. New frig that we can't use. My partner is a type 2 Diabetic we need refrigeration. Very dissatisfied with Whirlpool, hasn't worked for over a week and no word on when it will be repaired or replaced. FURIOUS and will spread this poor service information far and wide.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 8, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 764416
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Low quality
on August 9, 2025
Posted by: Trash
[This review was collected as part of a promotion.] The refrigerator stopped working within 2 months from the date of purchase. Horrible product and extremely low quality.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 11, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 764967
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
on August 15, 2025
Posted by: Joe8/4
[This review was collected as part of a promotion.] We are currently having issues with the refrigerator and will not be receiving a service call until 8/21. We are not happy.
Response from whirlpool.comBy Branded Team, Consumer Care, August 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 768579
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Icemaker Problem
on August 31, 2025
Posted by: Roger
[This review was collected as part of a promotion.] We bought this refrigerator with only one feature - ice maker located in bottom freezes compartment. When the refrigerator first started up we had a significant problem - water from the ice maker sprayed over the interior back side of the freezer compartment and the inside the upper shelf of the freezer compartment. After that the ice maker did not seem to function properly. We had unplug it to turn the refrigerator off to defrost the freezer and get rid of the water. We then turned it back on again, but made sure the water and ice maker was not turned on again until the freezer compartment had fully reached its normal operating temperature. After that it has worked fine. Whirlpool should do two things - 1) provide a switch so that the freezer can be turned off without having to turn of the upper refrigerator compartment and 2) update the startup instructions so others don’t have this same problem.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on May 27, 2025
Posted by: JHS24
[This review was collected as part of a promotion.] We've had our new fridge a little over 2 weeks and we're very happy with it!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Looks great. Doesn’t work.
on July 5, 2025
Posted by: Jtf1277
from Warner Robins, GA
[This review was collected as part of a promotion.] New fridge with bad compressor. Called for repair, guy came out said it needed a compressor and that someone would be out in a few days to repair. That was three weeks ago. Still waiting. It’s a beautiful, but rather large, paperweight.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 7, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 748158
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not cold enough
on July 12, 2025
Posted by: Mark
[This review was collected as part of a promotion.] I've had this for two months and the refrigerator won't go below 40 degrees.
Response from whirlpool.comBy Branded Team, Consumer Care, July 14, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 751228.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com