Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(356 Reviews)
Rating breakdown 356 reviews
5 Stars
162
4 Stars
116
3 Stars
36
2 Stars
21
1 Star
21
75%of customers recommend this product.
(
123 out of
165)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
5
Simple and functional
on June 25, 2025
Posted by: Bib27
[This review was collected as part of a promotion.] So far so good . Hope it lasts longer than the LG we had.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Solid, great fridge
on June 25, 2025
Posted by: DeeLovesIce
[This review was collected as part of a promotion.] This fridge is great! love that ice maker is in the door, and that the cubes are smaller than the old "half moon" shape. The measured fill feature for water is a game changer for those of us who dispense frequently! Love the interior lighting, too. Best part??? There are no huge "hinge covers" that would cause the fridge to not fit into our "retro" size opening! It fits as great as our old fridge. Thank you, Whirlpool!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Side by side
on June 27, 2025
Posted by: Ginny
[This review was collected as part of a promotion.] Love all the room. Never had a side by side before.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect!
on June 27, 2025
Posted by: Slone family
[This review was collected as part of a promotion.] This is the perfect refrigerator for our new home. Love the door icer and water dispenser.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice side-by-side
on June 27, 2025
Posted by: Bruce
[This review was collected as part of a promotion.] Looks good next to my Whirlpool Dishwasher. Is efficient and keeps things much colder than the previous refrigerator. interior layout is good.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on June 28, 2025
Posted by: none
from Peterborough, NH
[This review was collected as part of a promotion.] lots of space, cooling controls difficult to use, wiring was not completed by the manufacturer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not waste your money
on June 30, 2025
Posted by: sportplayer
from Gibsonia, Pa
I purchased the refrigerator and have been using it for a little over 1 month. The ice bin does takes 3 full days to fill up on its own, so I have needed to purchase ice trays to make enough ice. The water dispenser is so slow that it is useless. The frig side freezes anything in the back of the frig making the back half useless. The previous frig that I had did not have any issues making ice or dispensing water. This frig is definitely not worth the price I paid, I would recommend everyone to stay away from this frig. It is also appears to be flimsy (thin walled); that it is much louder than my last frig. Also appearance wise, the water line for the dispenser is ran inside the frig with no protective cover and fully exposed which makes the frig look very cheap and also runs the risk of breaking the water lines easily.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 746280
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 746280
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice but loud
on July 1, 2025
Posted by: Listen before you buy
from California
[This review was collected as part of a promotion.] I like the design with side by side. We removed a 4 door barn door due to the frezer on the bottom and not easy to get to. This one is nice but makes too much noise. Something we can hear in the store.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com