Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
125
4 Stars
86
3 Stars
27
2 Stars
16
1 Star
16
74%of customers recommend this product.
(
95 out of
129)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
1
Really Loud. Outdated. Annoying.
on August 19, 2025
Posted by: Whirlpool Innovation?
[This review was collected as part of a promotion.] An awful refrigerator. We had the same exact refrigerator previously. Lasted only 7 years, but at least it was quiet and did its job. This new version had the loudest and most annoying compressor that sounded like a house alarm going off. Whirlpool repairman (Diamond Service) noticed it immediately upon walking in our front door. He ordered a control panel, but when he came back to install the control panel a couple weeks later he said he was "told" to tell us that the sound was "normal operating noise." I am an owner of an HVAC company and know what normal is. This was over 50db and could be heard throughout the 3,500s.f. house. We were told there was nothing we could do, so we simply sent the unit back to the store and purchased another refrigerator which is quiet and hums along as expected. The only reason we purchased the Whirlpool was because it was one of the few that could fit our 69" high opening in counter depth. We had to purchase another (lower end) Whirlpool in standard depth/black, so I wasn't happy about the brand, but at least it works and I'm not fighting with some arbitrary manufacture opinion of what is "normal."
Response from whirlpool.comBy Branded Team, Consumer Care, August 19, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 771113
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 771113
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Crap product and NO warranty help.
on September 10, 2025
Posted by: Andrea
from CA
[This review was collected as part of a promotion.] 4 months old and already needs service !
This refrigerator is a piece of junk.
The interior temperature is uneven throughout and things freeze on the top & second shelf.
It's set at 38 degrees which is warmer than I like and the top shelf temp is 33 and the bottom is 40.
yes, I have 3 thermometers inside !
Getting prompt warranty service is another joke,'the website is no help duen to a program glitch preventing the selection of a date for repair.
calling isn't much better, i was on hold for 40 minutes, have called 3 times and still have no service date.
This refrigerator is a piece of junk.
The interior temperature is uneven throughout and things freeze on the top & second shelf.
It's set at 38 degrees which is warmer than I like and the top shelf temp is 33 and the bottom is 40.
yes, I have 3 thermometers inside !
Getting prompt warranty service is another joke,'the website is no help duen to a program glitch preventing the selection of a date for repair.
calling isn't much better, i was on hold for 40 minutes, have called 3 times and still have no service date.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 11, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 795895.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
A little disappointed.
on May 15, 2025
Posted by: BrendaS
[This review was collected as part of a promotion.] After 2 days I noticed excessive frost build-up in freezer. Cleaned the frost out but it continued build-up. Called warranty department and they setup service for me. Service technician determined the freezer door was warped and not sealing properly. A new door was ordered but will take upwards to six weeks to arrive. This refrigerator is a little more noisy than expected but I can live with it. I removed the bins in refrigerator section and found things I don't understand. Behind top bin is a flimsy plastic shield with jagged edges. Not sure what is behind it. Would be nice if the manual had pictures explaining the interior parts of the refrigerator.
Response from whirlpool.comBy Branded Team, Consumer Care, May 20, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 723882
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!!
on May 31, 2025
Posted by: Ruth34
from Texas
[This review was collected as part of a promotion.] This is my second Whirlpool frig and I am very happy with the improvements.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Works, But Noisy
on July 2, 2025
Posted by: cgar
from USA
[This review was collected as part of a promotion.] As expected, refrigerator cools and freezer freezes. However, this unit makes a high-pitched whine (compressor? fan?) when it cycles on, a sound that can be heard throughout the entire house. This is especially annoying at night when the house is quiet. Also discovered a few days after delivery that there was no FreshFlow filter installed. Don't know if this was due to installer or factory neglect. Disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Actually more like 4.5 stars
on July 5, 2025
Posted by: MScar31
from Mount Wolf, Pennsylvania
[This review was collected as part of a promotion.] Quickly bought our new refrigerator in a pinch after 35 year old one failed. Size restraints limited our choices as well. Whirlpool has a reputable name & we have had success with other appliances by this manufacturer over the years. The knock in stars is related to the lack of climate controlled fruit & vegetable drawers. Do not recommend overlooking the lack of this feature! Produce MUST be used MUCH more quickly as a result. Love the appearance, counter-depth size & smaller ice cube size with this model! Integrated ice maker allows for more freezer storage, too. Lack of a covered butter shelf also disappointing. Extra spaces on door indicate one could be provided. Also disappointed by lack of information about "parts". Would love to order another shelf for freezer & refrigerator door. No idea how to do that. Finally, very pleased with water dispensing features and ice options. Overall happy with our purchase & would recommend! Good value for reasonable cost.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not great
on July 25, 2025
Posted by: PaulV
[This review was collected as part of a promotion.] Compressor is loud and rarely cuts off. Ice cubes are miniscule.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointing
on July 31, 2025
Posted by: Aida
from Woodland Hills, Ca
[This review was collected as part of a promotion.] Sure! Here’s a paraphrased version of your text:
⸻
Overall, I’d say it performs well, but even though my refrigerator is brand new, it has a few issues. For instance, the plastic seal on the door sticks out, and some components feel cheaply made—like the logo on the door, which is so flimsy that it peeled off and became misaligned just from wiping it. It’s frustrating, especially considering the high price, as you’d expect much better quality.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 4, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #760607.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #760607.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com