Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(356 Reviews)
Rating breakdown 356 reviews
5 Stars
162
4 Stars
116
3 Stars
36
2 Stars
21
1 Star
21
75%of customers recommend this product.
(
123 out of
165)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
5
Great features
on February 20, 2026
Posted by: Biglash
from South Holland, Ill
[This review was collected as part of a promotion.] Very happy with this product my last one lasted 18 years so I stuck with the same brand.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
ample room for a side by side
on February 22, 2026
Posted by: Beth66
[This review was collected as part of a promotion.] Happy with my purchase. roomy side door storage; miss temperature control for the drawers
Written by a customer while visiting whirlpool.com
Customer Rating
2
on February 23, 2026
Posted by: Dickw54
from Otange city Fla.
[This review was collected as part of a promotion.] I bought th same model; in 2020, (included with new home built). It stopped cooling while on vacation. The house stunk and everything was a mess, nothing salvagable. I wasnt happy but bought one of these again. Im not sure if I happy. It is very noisy and irratating to the point that others have noticed it,
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 25, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6429hqV9v . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6420hqV9a
Instagram: http://spr.ly/6422hqV9I
Live Chat: http://spr.ly/6423hqV9L (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924724.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6429hqV9v . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6420hqV9a
Instagram: http://spr.ly/6422hqV9I
Live Chat: http://spr.ly/6423hqV9L (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924724.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
look elsewhere
on February 23, 2026
Posted by: chet
[This review was collected as part of a promotion.] compressor is noisy. short one fridge door bin, small storage space on fridfe side for overall dimensions.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 24, 2026
Posted by: Rick
[This review was collected as part of a promotion.] Very happy with performance to date. Quiet, roomy and efficient.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Totally dissatisfied
on February 24, 2026
Posted by: Fed up
[This review was collected as part of a promotion.] The doors are not aligned. The refrigerator moves every time I open the door. Every time I open the freezer door it makes a sound as if it is hitting something. Whirlpool will not correct this problem without charging me a service fee. They claim it is an installation matter. The only installation was that the people dropped off the refrigerator and put it in the spot. I have owned thus refrigerator less than a month.
Response from whirlpool.comBy Branded Team, Consumer Care, February 26, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help with information on door alignment and other related concerns that can occur in your Refrigerator.
http://spr.ly/6420htPts
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6422htPtQ
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424htPta
Instagram: http://spr.ly/6426htPtI
Live Chat: http://spr.ly/6427htPtL (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925770.
We’re looking forward to hearing from you.
Marie Q
We have a handy Owner Center that can help with information on door alignment and other related concerns that can occur in your Refrigerator.
http://spr.ly/6420htPts
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6422htPtQ
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424htPta
Instagram: http://spr.ly/6426htPtI
Live Chat: http://spr.ly/6427htPtL (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925770.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Noisy
on February 24, 2026
Posted by: sms1
[This review was collected as part of a promotion.] The refrigerator is good except it is noisy. I continually hear it running.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product
on February 27, 2026
Posted by: Fridge
[This review was collected as part of a promotion.] Works great! Love it! Really like Whirlpool. Bought this one to repkace the old one which had worked for 27 years!
Written by a customer while visiting whirlpool.com