Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
169
4 Stars
125
3 Stars
39
2 Stars
22
1 Star
24
74%of customers recommend this product.
(
137 out of
185)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
4
Love the lighting on the inside. The look is clean
on January 30, 2026
Posted by: Mary
from AZ
[This review was collected as part of a promotion.] The water dispenser plate is to high so you have to use your hand to push against the plate and it still stops abruptly. I do wish the whole box was bigger as I can't get a 10 inch tall cup to fit in it. I think the on/ off switch for ice should be somewhere else than behind the ice bucket.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 1, 2026
Posted by: Bob27
[This review was collected as part of a promotion.] I love my new refrigerator. But at the time have not received any water through the
Dispenser and technician came out found the problem and fixed it and very graceful
For that
Dispenser and technician came out found the problem and fixed it and very graceful
For that
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great size for two people!
on February 3, 2026
Posted by: Amron46
[This review was collected as part of a promotion.] Refrigerator is great size for us. We didn’t check cubic feet when we bought it, but like I said it is good size for us!
Written by a customer while visiting whirlpool.com
Customer Rating
4
None
on February 3, 2026
Posted by: None
[This review was collected as part of a promotion.] Purchased in January 2026. The manual isn’t clear as to what air filters and Produce Preservers are on which models. Manual states(on some models) We didn’t know if the are filter came with the Produce Preservers or not. Even the store that we purchased it from thought the filter and preserver came in one package, but it’s separate as we found out when we ordered it online. Anyway, our model didn’t have the preserver only the filter feature. So confusing. Water drips out of water spout leaves drip spots. Otherwise refrigerator is good.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Where is my Ice?
on February 4, 2026
Posted by: Piece of Whirlpool junk
from Southern California
[This review was collected as part of a promotion.] This unit was given to us by the Builder of our new home upon move in & in the 2 weeks since we have had it we have produced 0 trays of ice, we had to call to schedule a repair, the repair tech came swapped out the ice maker, told us to wait another 24-48 hours before we would see Ice. We still have ZERO ice cubes being made or produced. The unit has water going into it & is working well on the dispenser side but It will not make ice whatsoever.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 4, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 913147.
We’re looking forward to hearing from you.
Marie Q
Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 913147.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Has everything I need
on February 5, 2026
Posted by: Birdie
[This review was collected as part of a promotion.] have had it a couple of weeks and it1s working out really well!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Too Noisy
on February 6, 2026
Posted by: Peggy G
[This review was collected as part of a promotion.] I am still deciding how much I like/dislike it. My biggest problem is that sometimes it is SO noisy. Much noisier than the Kitchen Aid I had. When it’s”quiet” I’m happy with it, noisy not so much.
Can some sort of adjustment be made to make it quieter ALL the time?
Can some sort of adjustment be made to make it quieter ALL the time?
Written by a customer while visiting whirlpool.com
Customer Rating
4
Pleased with purchase
on February 7, 2026
Posted by: Connie
from Minneapolis, Minnesota
[This review was collected as part of a promotion.] I've had this refrigerator for about two weeks. So far it's been everything that I was looking for in a side-by-side refrigerator and I'm pleased with my purchase. I hope that it lasts as long as my previous Whirlpool refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com