Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. If food is freezing in your refrigerator section, check these essential areas for proper temperature balance:
1. The Ice Maker
An active ice maker without a water supply can cause the refrigerator to over-cool, leading to frozen food, especially in the crisper drawers. Ensure the ice maker is OFF or connected. A power cycle or reset may resolve minor glitches.
2. Temperature Controls
A freezer set too cold (below the factory default of 0°F) often makes the refrigerator too cold. Set the refrigerator to 37°F and the freezer to 0°F. Wait 24 hours after any adjustment for stabilization.
3. Airflow and Vents
Cool air from the freezer enters the refrigerator through vents. Blocked vents or items placed directly in the cold air path (the "Freeze Zone") will cause freezing. Clear all vents and avoid placing sensitive items like milk near the air stream.
4. "Fast Cool" Feature
The temporary "Fast Cool" or "Quick Chill" feature, if left on, can over-cool the section. Check your control panel to ensure this mode is disabled.
5. Thermostat Sensor
If the temperature sensor is blocked by food, it incorrectly reads the air temperature, causing the compressor to run too long and resulting in freezing. Ensure there is approximately 2 inches of clear space around the sensor.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 904307
We’re looking forward to hearing from you.
Christy T