Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(356 Reviews)
Rating breakdown 356 reviews
5 Stars
162
4 Stars
116
3 Stars
36
2 Stars
21
1 Star
21
75%of customers recommend this product.
(
123 out of
165)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
1
Unhappy with cold water
on January 20, 2026
Posted by: Unhappy
from Riverside, California
[This review was collected as part of a promotion.] Our refrigerator freezes in the corner because of the design and does not give us cold water between 50 and 40° note there is a note about the corner freezing, but it freezes almost the whole top shelf
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 21, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. If food is freezing in your refrigerator section, check these essential areas for proper temperature balance:
1. The Ice Maker
An active ice maker without a water supply can cause the refrigerator to over-cool, leading to frozen food, especially in the crisper drawers. Ensure the ice maker is OFF or connected. A power cycle or reset may resolve minor glitches.
2. Temperature Controls
A freezer set too cold (below the factory default of 0°F) often makes the refrigerator too cold. Set the refrigerator to 37°F and the freezer to 0°F. Wait 24 hours after any adjustment for stabilization.
3. Airflow and Vents
Cool air from the freezer enters the refrigerator through vents. Blocked vents or items placed directly in the cold air path (the "Freeze Zone") will cause freezing. Clear all vents and avoid placing sensitive items like milk near the air stream.
4. "Fast Cool" Feature
The temporary "Fast Cool" or "Quick Chill" feature, if left on, can over-cool the section. Check your control panel to ensure this mode is disabled.
5. Thermostat Sensor
If the temperature sensor is blocked by food, it incorrectly reads the air temperature, causing the compressor to run too long and resulting in freezing. Ensure there is approximately 2 inches of clear space around the sensor.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 904307
We’re looking forward to hearing from you.
Christy T
1. The Ice Maker
An active ice maker without a water supply can cause the refrigerator to over-cool, leading to frozen food, especially in the crisper drawers. Ensure the ice maker is OFF or connected. A power cycle or reset may resolve minor glitches.
2. Temperature Controls
A freezer set too cold (below the factory default of 0°F) often makes the refrigerator too cold. Set the refrigerator to 37°F and the freezer to 0°F. Wait 24 hours after any adjustment for stabilization.
3. Airflow and Vents
Cool air from the freezer enters the refrigerator through vents. Blocked vents or items placed directly in the cold air path (the "Freeze Zone") will cause freezing. Clear all vents and avoid placing sensitive items like milk near the air stream.
4. "Fast Cool" Feature
The temporary "Fast Cool" or "Quick Chill" feature, if left on, can over-cool the section. Check your control panel to ensure this mode is disabled.
5. Thermostat Sensor
If the temperature sensor is blocked by food, it incorrectly reads the air temperature, causing the compressor to run too long and resulting in freezing. Ensure there is approximately 2 inches of clear space around the sensor.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 904307
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
on January 27, 2026
Posted by: Whirlpool side by side
from Louisiana
[This review was collected as part of a promotion.] I do not Louie the kickplate at bottom of fridge. Is there a replacement part that looks more finished? A stainless grill type kick/toe plate? The existing one is grey plastic and looks cheap
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on January 27, 2026
Posted by: Annwed
[This review was collected as part of a promotion.] we were concerned because this is a smaller cu ft than our older fridge but it has more than enough room for everything we need. love the ice maker and the shelves in the door gives so much room. silent and very dependable. so glad we went to the whirlpool..
Written by a customer while visiting whirlpool.com
Customer Rating
4
Not as good as the Whirlpool it repaces.
on January 29, 2026
Posted by: alexec
[This review was collected as part of a promotion.] The fridge fits into the same space as my old one, but the interior is smaller. Also some features of my old fridge are not available anymore. The butter compartment for one and a second slide out shelf in the freezer.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Refrigerator
on January 30, 2026
Posted by: Tony
[This review was collected as part of a promotion.] The refrigerator runs quiet. Many shelves to help organize food. Ice and water filter run clean
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the lighting on the inside. The look is clean
on January 30, 2026
Posted by: Mary
from AZ
[This review was collected as part of a promotion.] The water dispenser plate is to high so you have to use your hand to push against the plate and it still stops abruptly. I do wish the whole box was bigger as I can't get a 10 inch tall cup to fit in it. I think the on/ off switch for ice should be somewhere else than behind the ice bucket.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 1, 2026
Posted by: Bob27
[This review was collected as part of a promotion.] I love my new refrigerator. But at the time have not received any water through the
Dispenser and technician came out found the problem and fixed it and very graceful
For that
Dispenser and technician came out found the problem and fixed it and very graceful
For that
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
compact, love spaces in the door.
on February 2, 2026
Posted by: Judy
from Bowling Green, Kentucky
[This review was collected as part of a promotion.] I really like the arrangement of this small refrigerator. However, the icemaker is terrible. The icemaker works fine. It’s just the noise it produces. I’ve never heard anything like it before. If you could fix the noise, you would have A great refrigerator. Thank you.
Written by a customer while visiting whirlpool.com