Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
169
4 Stars
125
3 Stars
39
2 Stars
22
1 Star
24
74%of customers recommend this product.
(
137 out of
185)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
1
on December 31, 2025
Posted by: Water Hog
[This review was collected as part of a promotion.] bought this refrigerator and it has been nothing but problems. My husband had to fix the noise coming from the configuration of wiring underneath in the back. Then we had to buy thermators for the fridge side since food was freezing with ice crystals on the top two shelves. We had to put thin styrofoam pieces against the freezer side in the fridge. So sorry we purchased this fridge. But now I have to live with it
Response from whirlpool.comBy Branded Team, Consumer Care, January 7, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 892533
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
on December 31, 2025
Posted by: John
from Hamilton, Ontario
[This review was collected as part of a promotion.] Bought it a month ago. Was expecting to come with an extra water filter..
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool refrigerator
on December 31, 2025
Posted by: Patricia
from New York westchester
[This review was collected as part of a promotion.] Very nice So far no issues. Easy removal of older refrigerator and installation of new
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great fridge.
on January 2, 2026
Posted by: Jack
[This review was collected as part of a promotion.] The fridge works great. The freezer side keeps a light frost on everything There must be a small air leak around the freezer seal.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool Refrigerator
on January 3, 2026
Posted by: Irene 25
[This review was collected as part of a promotion.] Doesn't hold as much food as previous refrigerator while same size. Shelves seem sturdier than previous frig. Time will tell.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on January 4, 2026
Posted by: Sylvia
from Huntington Beach ca
[This review was collected as part of a promotion.] I bought this refrigerator 12/06/25 still trying to resolve the issue with filter. Ice maker is hard to push and ice sometimes flies into floor
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 7, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 895810
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on January 5, 2026
Posted by: SuPo
[This review was collected as part of a promotion.] I love this side by side fridge. It is spacious enough for our family and the in door water and ice is a wonderful feature! Love having the ice on the door instead of inside the freezer. Allows more storage space!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works great but…
on January 5, 2026
Posted by: Fridge
[This review was collected as part of a promotion.] We have had this refrigerator now for a few months and everything seems to function as it should. We are a little disappointed with the fit and finish on the middle of the doors and the gapping, but it doesn’t appear to hinder with the operation.
Written by a customer while visiting whirlpool.com