Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
145
4 Stars
101
3 Stars
29
2 Stars
19
1 Star
18
74%of customers recommend this product.
(
107 out of
144)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
4
Whirlpool Refrigerator
on January 3, 2026
Posted by: Irene 25
[This review was collected as part of a promotion.] Doesn't hold as much food as previous refrigerator while same size. Shelves seem sturdier than previous frig. Time will tell.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on January 4, 2026
Posted by: Sylvia
from Huntington Beach ca
[This review was collected as part of a promotion.] I bought this refrigerator 12/06/25 still trying to resolve the issue with filter. Ice maker is hard to push and ice sometimes flies into floor
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 7, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 895810
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on January 5, 2026
Posted by: SuPo
[This review was collected as part of a promotion.] I love this side by side fridge. It is spacious enough for our family and the in door water and ice is a wonderful feature! Love having the ice on the door instead of inside the freezer. Allows more storage space!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works great but…
on January 5, 2026
Posted by: Fridge
[This review was collected as part of a promotion.] We have had this refrigerator now for a few months and everything seems to function as it should. We are a little disappointed with the fit and finish on the middle of the doors and the gapping, but it doesn’t appear to hinder with the operation.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not that happy with this particular WHIRLPOOL SIDE
on January 6, 2026
Posted by: N / A
[This review was collected as part of a promotion.] Bought the WHIRLPOOL SIDE X SIDE on 19th NOVEMBER 2025 from BILLA APPLIANCES (MARKHAM)
NEEDED TO SAY MORE ABOT THE WHIRLPOOL SIDE X SIDE
NEEDED TO SAY MORE ABOT THE WHIRLPOOL SIDE X SIDE
Response from whirlpool.comBy Branded Team, Consumer Care, January 13, 2026
Hello! We are so sorry to hear about your Whirlpool appliance. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at CanadaSocial@Whirlpool.com with your model and serial number, your phone number, and your case #896902. We look forward to hearing from you! -Alisha
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice appliance
on January 7, 2026
Posted by: RenoDMH
[This review was collected as part of a promotion.] I have used this refrigerator for a few months and really like the amount of room there is inside even though it is counter depth. Nice shelf and drawer options. Very attractive exterior. And I really like the extra kitchen space by having this counter-depth side.
The reason for less than 5 stars is due to that I must keep some foods to the right side of frig due to avoid freezing. Certain items, for example: eggs, lettuce or produce, will freeze when touching the right side of the refrigerator. I've altered the thermostat to a low setting, but this continues to happen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Beautiful, spaciois
on January 7, 2026
Posted by: Mids4
[This review was collected as part of a promotion.] Beautiful, steamlined look with fingerprint resistent finish. Apple interior room. Ice maker works great
Written by a customer while visiting whirlpool.com
Customer Rating
1
Help!
on January 14, 2026
Posted by: Brad1976
[This review was collected as part of a promotion.] Fridge broken in less than two months. Doesnt make ice or produce water. Water supply works. Filter says 6 months, think it’s done after two.
Response from whirlpool.comBy Branded Team, Consumer Care, January 15, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 901496
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com