Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
3
Unstable temperature inside refrigerator
on August 1, 2025
Posted by: alexg
from Hawaii
Have it for two weeks and it's constant battle with the temperature inside the refrigerator. Initially was set to 38 and things get frozen, Changed to 39, same thing. Now it's at 41 and still things get frozen. I put a temperature and moisture detector inside and see swings of temperature from 28 to 38 during the day and moisture from 45 to 90 percent. Dissapointed with the purchase. I live in a remote area and return is not a viable option for me.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointing
on July 31, 2025
Posted by: Aida
from Woodland Hills, Ca
[This review was collected as part of a promotion.] Sure! Here’s a paraphrased version of your text:
⸻
Overall, I’d say it performs well, but even though my refrigerator is brand new, it has a few issues. For instance, the plastic seal on the door sticks out, and some components feel cheaply made—like the logo on the door, which is so flimsy that it peeled off and became misaligned just from wiping it. It’s frustrating, especially considering the high price, as you’d expect much better quality.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 4, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #760607.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #760607.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
on July 30, 2025
Posted by: iceicebaby
[This review was collected as part of a promotion.] We have had it for a month and have yet to see a filled ice bucket. It just doesn't produce enough ice for us. We've had to go out and buy ice bags from the store! Had we not had my mom in the hospital for 2 weeks and now we've had to put her in a skilled nursing facility for hospice, we would've returned this fridge, as ice is very important to us. The rest of it is fine.
Response from whirlpool.comBy Branded Team, Consumer Care, July 31, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 760073
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
36-inch Counter Depth Side-by-Side Refrigerator
on July 30, 2025
Posted by: Whirlpool fridge
[This review was collected as part of a promotion.] I bought this in May I love it! I love the stainless steel finish.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Mixed emotions
on July 30, 2025
Posted by: Brent
from Oregon
[This review was collected as part of a promotion.] I thought this to be "top of the line" as I saw no other whirlpool models. I replaced my Whirlpool Gold frig which looks the same from the outside but has far better shelving options. There is also no dedicated egg storage in the unit which is just plain stupid.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice, but noisy
on July 30, 2025
Posted by: c2here
[This review was collected as part of a promotion.] I'd give this refrigerator five stars except that the compressor is quite loud. When first installed it was so loud I thought I'd have to refuse it, but the sound lessened after the frig, freezer, and ice dispenser were fully chilled.
Any noise is intrusive in an open-plan house, but I after two weeks I guess I'm getting used to it. Otherwise, a great frig -- spacious, brightly lit, and the counter depth make the whole room work better.
Any noise is intrusive in an open-plan house, but I after two weeks I guess I'm getting used to it. Otherwise, a great frig -- spacious, brightly lit, and the counter depth make the whole room work better.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fits very nicely in the limited space I have in t.
on July 26, 2025
Posted by: Thim
[This review was collected as part of a promotion.] It’s been three week since I bought the refrigerator. So far I am very satisfied with it.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great size for our kitchen
on July 25, 2025
Posted by: John G
[This review was collected as part of a promotion.] We have had our Whirlpool refrigerator for 2 months. We love the counter depth size. So far we have no complaints. It does make a little noise, probably the ice maker.
Written by a customer while visiting whirlpool.com