Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
169
4 Stars
125
3 Stars
39
2 Stars
22
1 Star
24
74%of customers recommend this product.
(
137 out of
185)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
5
on December 21, 2025
Posted by: Angi
[This review was collected as part of a promotion.] It came with my home and I love it. It's was a great addition to my home
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on December 23, 2025
Posted by: Brett29
[This review was collected as part of a promotion.] I bought this a month ago and so happy I did! You won't be disappointed!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Some issues
on December 24, 2025
Posted by: DJE OH
from Columbus, Ohio
[This review was collected as part of a promotion.] We are fairly satisfied with the refrigerator. The shelves have a tendency to rattle more than we'd like. Also the refrigerator rolls quite easily. We're really not pleased about this. The instructions for fixing this issue are quite daunting and we honestly do not want to attempt to do this. We are happy with the water and ice dispenser.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on December 25, 2025
Posted by: none
from las vegas
[This review was collected as part of a promotion.] I like everything about the refrigerator except it is noisy and especially thewater dispenser
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 887245
We’re looking forward to hearing from you.
Kari V.
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 887245
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on December 26, 2025
Posted by: Unhappy
[This review was collected as part of a promotion.] Temperature control is not good. I have played with shelving locations and temp. settings for over 5 months since purchase. Upper shelves freeze items when temp setting is low enough to keep lowest bin below 40 degrees. This lowest bin, or meat cooler, should be the coldest area in the fridge since it is the lowest position.
I have insured that there is no blockage of air flow anywhere.
The overall layout and appearance are good, but that matters little if the unit doesn't cool evenly
I have insured that there is no blockage of air flow anywhere.
The overall layout and appearance are good, but that matters little if the unit doesn't cool evenly
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 887704
We’re looking forward to hearing from you.
Kari V.
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 887704
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Pretty and functional
on December 27, 2025
Posted by: Noelle G
[This review was collected as part of a promotion.] We love our new fridge!! Especially the fact that it doesn’t show fingerprints’ I was skeptical at first but it really is true! Love the ease of getting ice out of the ice maker!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on December 28, 2025
Posted by: red_rover64
from Clayton, New Mexico
[This review was collected as part of a promotion.] Very nice unit -- a true improvement over my old 30 yr old Amana. I love that the ice machine is in the freezer door, rather than at the top of the freezer compartment. It allows for more accessible storage. I like the smart features, like the fan turning off when either door opens, so it's not trying to cool the kitchen.
I really like the LED lighting along the sides of each compartment. Much better than the old overhead bulbs.
I really like the LED lighting along the sides of each compartment. Much better than the old overhead bulbs.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great size.
on December 30, 2025
Posted by: Ms.B
[This review was collected as part of a promotion.] I love the size and look of the refrigerator. It doesn’t have a very large ice bin and it makes ice kind If slow. The water in the door drips, too. Overall I do like it. I bought a nicer model of this and it did not get cold so I am cautious.
Written by a customer while visiting whirlpool.com