Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
145
4 Stars
101
3 Stars
29
2 Stars
19
1 Star
18
74%of customers recommend this product.
(
107 out of
144)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
4
O.K. Fridge
on December 19, 2025
Posted by: Rocky
[This review was collected as part of a promotion.] Fridge is fine, works as I expected it should. Only thing I don't like about it is the ice maker. The ice maker makes oddly shaped (pyramid shaped) cubes that are too small and melt too quickly for my taste. It is also quite noisy when dispensing those pyramid shaped cubes.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 21, 2025
Posted by: Angi
[This review was collected as part of a promotion.] It came with my home and I love it. It's was a great addition to my home
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on December 23, 2025
Posted by: Brett29
[This review was collected as part of a promotion.] I bought this a month ago and so happy I did! You won't be disappointed!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Some issues
on December 24, 2025
Posted by: DJE OH
from Columbus, Ohio
[This review was collected as part of a promotion.] We are fairly satisfied with the refrigerator. The shelves have a tendency to rattle more than we'd like. Also the refrigerator rolls quite easily. We're really not pleased about this. The instructions for fixing this issue are quite daunting and we honestly do not want to attempt to do this. We are happy with the water and ice dispenser.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on December 25, 2025
Posted by: none
from las vegas
[This review was collected as part of a promotion.] I like everything about the refrigerator except it is noisy and especially thewater dispenser
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 887245
We’re looking forward to hearing from you.
Kari V.
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 887245
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on December 26, 2025
Posted by: Unhappy
[This review was collected as part of a promotion.] Temperature control is not good. I have played with shelving locations and temp. settings for over 5 months since purchase. Upper shelves freeze items when temp setting is low enough to keep lowest bin below 40 degrees. This lowest bin, or meat cooler, should be the coldest area in the fridge since it is the lowest position.
I have insured that there is no blockage of air flow anywhere.
The overall layout and appearance are good, but that matters little if the unit doesn't cool evenly
I have insured that there is no blockage of air flow anywhere.
The overall layout and appearance are good, but that matters little if the unit doesn't cool evenly
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 887704
We’re looking forward to hearing from you.
Kari V.
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 887704
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice!
on December 26, 2025
Posted by: Sarah16
[This review was collected as part of a promotion.] So nice to have more space! This is an upsize for me and so far it’s working beautifully. I am very happy with my purchase (although having to pay SOOO much more for a white fridge is criminal but what can you do.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Pretty and functional
on December 27, 2025
Posted by: Noelle G
[This review was collected as part of a promotion.] We love our new fridge!! Especially the fact that it doesn’t show fingerprints’ I was skeptical at first but it really is true! Love the ease of getting ice out of the ice maker!
Written by a customer while visiting whirlpool.com