Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
162
4 Stars
117
3 Stars
36
2 Stars
21
1 Star
21
75%of customers recommend this product.
(
123 out of
165)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
1
It doesn't work
on November 21, 2025
Posted by: Doesn't work and have to
from Akron, ohio
[This review was collected as part of a promotion.] I bought this new. It doesn't work. Have to wait 2 weeks for someone to come out and look at it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 24, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 844946
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointed in purchase
on November 24, 2025
Posted by: AggrivatedRJ
from Virginia Beach
[This review was collected as part of a promotion.] I purchased this refer to replace an older which had a busted ice maker (and other problems). The broken ice maker put us over the edge. So we purchased this one. Within a month the ice maker on this one broke (a piece under the ice storage that distributes the ice out the door broke). When I called Whirlpool to get a replacement part they said it was not covered because it was an accessory...not part of the fridge despite the fact that it was built into the door. Instead I was give a sales pitch on how to buy an extended warranty!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 25, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 847236
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Livin it
on November 27, 2025
Posted by: Range
from Mesquite nv
[This review was collected as part of a promotion.] Have had it 2 weeks and im loving it. Looks great and works great too! Would buy again
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
straight shooter
on November 28, 2025
Posted by: nicknamehater
from central NC
[This review was collected as part of a promotion.] I've had the refrigerator for only 2 weeks so this will be limited. The definition of a good refrigerator is 1 that lasts longer than 8.5 years, the duration of my last 2. We will see on that. Its very nice looking, great lighting, etc. The only negative I've seen so far is the sound. Mine is in an enclosure so that may magnify things a bit. It has a very noticeable whistle. I've looked into sound deadening options but would love some advice from whirlpool.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Lots of smart tech
on December 1, 2025
Posted by: Sunii
from Federalsburg, MD
[This review was collected as part of a promotion.] This fridge came with my new home package. My family loves all the smart tech it has, like water fill amounts and rather we want crushed or cubed ice! The only con we have is the capacity amount it can hold. We wish it was deeper for more room.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very easy to find different things!
on December 1, 2025
Posted by: CAM 83
[This review was collected as part of a promotion.] Love all the different features and ease of food placement!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 2, 2025
Posted by: TJL7
from California
[This review was collected as part of a promotion.] I have had this refrigerator almost a month and it is working
great. It also looks great in my kitchen.
great. It also looks great in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Dear Santa: please send me a new fridge
on December 2, 2025
Posted by: Chuckie88
[This review was collected as part of a promotion.] Purchased a new fridge that was installed on October 28. One side of the fridge has not been working since day one. Today is December 2, and I am still waiting for the repair.
A lot of food has gone to waste for a family of five because of this issue. This has been the worst experience ever.
Response from whirlpool.comBy Branded Team, Consumer Care, December 4, 2025
Hello Chuckie88! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, phone number, and your address. Please include case/review ID #856473 in the subject line. Thank you! -Regina
Written by a customer while visiting whirlpool.com