Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
162
4 Stars
117
3 Stars
36
2 Stars
21
1 Star
21
75%of customers recommend this product.
(
123 out of
165)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
1
Cheap flimsy design
on October 31, 2025
Posted by: Engineer1
[This review was collected as part of a promotion.] Noisy when starting. Flimsy bins. One was cracked when the refrigerator was installed. Whould not have bought another Whirlpool after problems with the previous one, but it was the only one that would fit the space
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 5, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64207MItp . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64217MItV or Instagram http://spr.ly/64227MItn. When responding, please include your contact information and reference Case # 831624.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64207MItp . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64217MItV or Instagram http://spr.ly/64227MItn. When responding, please include your contact information and reference Case # 831624.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Replacement Refrigerator
on November 1, 2025
Posted by: Anonymous
from Louisville, KY
[This review was collected as part of a promotion.] Great looks, great features, quiet operation and temperature readouts in door
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Unit
on November 1, 2025
Posted by: Winnie
from Katy, TX
[This review was collected as part of a promotion.] It is beautiful fridge/freezer, fit in the available space perfectly.
Working perfectly & no hiccups so far.
Working perfectly & no hiccups so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love this model
on November 3, 2025
Posted by: Second one
from Calimesa CA
[This review was collected as part of a promotion.] Love this model, almost exactly like the one I replaced. Only thing ice cubes are smaller, miss the larger ones.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Cools excellent and water dispenser if fast
on November 4, 2025
Posted by: popscycle
from Galveston Tx
[This review was collected as part of a promotion.] Overall excellent refrigerator. My only concern was confusion as to air filter, directions called for air filter, but none sent with order. Had to call whirlpool to verify and turns out my model does not need air filter. So why is there a compartment for an air filter if not needed??????
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
needs extras
on November 4, 2025
Posted by: michelle
from Alexandria, VA
[This review was collected as part of a promotion.] Very Good refrigerator but missing a couple key features that should be easy to incorporate. where is the egg holder!! Also providing a wine rack option would be very nice.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Overall happy
on November 5, 2025
Posted by: Henry71
[This review was collected as part of a promotion.] Bought a couple weeks ago.. fits space great and looks nice. Ice maker is slow but not a concern for me. Only complaint is it’s smaller inside than the 25 year old fridge it replaced. Fingers crossed it lasts half as long as the last one
Written by a customer while visiting whirlpool.com
Customer Rating
5
Overall great,minor issues
on November 5, 2025
Posted by: Tjpc
[This review was collected as part of a promotion.] So far so good,it's new!
Does seem to be a bit louder and run longer.
Website documentation say I should have a FreshFlow air filter but I did not receive one.
Lower freezer door hinge is noisy and pops .
Does seem to be a bit louder and run longer.
Website documentation say I should have a FreshFlow air filter but I did not receive one.
Lower freezer door hinge is noisy and pops .
Written by a customer while visiting whirlpool.com