Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
125
4 Stars
86
3 Stars
27
2 Stars
16
1 Star
16
74%of customers recommend this product.
(
95 out of
129)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
4
Well engineered.
on October 24, 2025
Posted by: Tim63
from MA
[This review was collected as part of a promotion.] This refrigerator is very spacious and laid out perfectly. Water dispenser has a small footprint in the door. The ice maker and bin are great. The compressor is very quite.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
From old to new
on October 24, 2025
Posted by: Frederick
[This review was collected as part of a promotion.] We love this refrigerator, its design, softness and quietl running. Replacing our 20 year old one we are enjoying its advanced set up and comfort.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on October 25, 2025
Posted by: Sudie
from Barbourville ky
[This review was collected as part of a promotion.] I brought this a few weeks ago and so far I like it
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
shelf size
on October 25, 2025
Posted by: Dave
from Peachtree City, GA
[This review was collected as part of a promotion.] so far good frig and fits our space. However, the spacing of the refrigerator shelves needs work. the top shelf and next backet are 11 and 18 inches from the roof respectively, so you can't put the shelf in the top slot and still use for a bottle of wine or champagne ( is approx 12 inches, champagne an inch more). Putting the shelf in the second slot wastes 6 to 8 inches at the top that could be used better below. Only two door bins are tall enough, but putting tall bottles in the door never works as they are too easy to tip when opening the door.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Quiet and Stylish looking
on October 26, 2025
Posted by: Debby
[This review was collected as part of a promotion.] Originally I had bought a new refrigerator in February. It had a design flaw with the water dispenser dripping water down on the freezer door agʻnd hitting the floor. After not being able to fix the problem, Whirlpool offered a replacement. I picked out thus model. So far I've been very happy with it. I like that the water dispenser sits back with the ice cube dispenser. The ice cube holder (which is small) is attached to the freezer door and easy to take in and out. This fridge is big enough for two but I believe too small for a family.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Compressor Noisy
on October 26, 2025
Posted by: pkn1723
[This review was collected as part of a promotion.] I would give a higher rating, however, the compressor is extremely noisy. I can hear it from other rooms in my house. I had a repairman come out to diagnose it, and was told that is the normal sound the new compressors make.
.
.
Response from whirlpool.comBy Branded Team, Consumer Care, October 30, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #828322.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #828322.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not happy
on October 27, 2025
Posted by: Upset
[This review was collected as part of a promotion.] Had the frig over 2 weeks ice maker very slow refrigerator keeps freezing items even when I lower it frost in freezer and not covered dairy shelf.
Response from whirlpool.comBy Branded Team, Consumer Care, October 30, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/642871hsq
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/642971hsS.
If you need additional assistance, we ask that you reach out to us directly via Facebook http://spr.ly/642071hss or Instagram http://spr.ly/642171hst. When responding, please include your contact information and reference Case # 829099.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/642871hsq
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/642971hsS.
If you need additional assistance, we ask that you reach out to us directly via Facebook http://spr.ly/642071hss or Instagram http://spr.ly/642171hst. When responding, please include your contact information and reference Case # 829099.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
SUPER PLEASED!
on October 27, 2025
Posted by: Rita
[This review was collected as part of a promotion.] Only had this for a couple months but am pleased with everything about it! Efficient, smart use of space as well as perfect distribution of cold air. Love the smaller size of the ice cubes. The location of the water filter makes for easy change out.
Written by a customer while visiting whirlpool.com