Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
125
4 Stars
86
3 Stars
27
2 Stars
16
1 Star
16
74%of customers recommend this product.
(
95 out of
129)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
5
Great features!
on October 11, 2025
Posted by: Cat737
[This review was collected as part of a promotion.] I bought my refrigerator 2 months ago and am very happy with it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Miss my old side by side Whirlpool
on October 12, 2025
Posted by: Paul58
from Brimfield MA
[This review was collected as part of a promotion.] Fridge is nice, Ice maler makes small cubs and when you dispense cubs it is offem messy, my old whirlpool was better for dispensing ice and water into the larger water bottles the new is hard to see whats happeing as i am filling the water.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on October 13, 2025
Posted by: MMc24
from NY
[This review was collected as part of a promotion.] I am very happy with my purchase. The counter depth refrigerator fits perfectly in my kitchen and has some great features. The lighting inside is very bright and makes it easy to find everything.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
New versus Old Whirlpool Refrigerator
on October 13, 2025
Posted by: DonSr
[This review was collected as part of a promotion.] This refrigerator replaced a similar Whirlpool refrigerator that was 23 years old. What's good are the following: inside lighting; filter location; 1 additional drawer in refrigerator. What's not as good are the following: outside water and ice dispenser push pads versus previous push arms; taste of filtered water; dark grey finish of stainless steel; frequent continuous running of the compressor.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Ample storage and freezer is very accessible
on October 14, 2025
Posted by: Patsy
from Tennessee
[This review was collected as part of a promotion.] I bought 2 weeks ago and so far very pleased with purchase
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Overall it is ok for now
on October 14, 2025
Posted by: HXW02
from Rochester, MN
[This review was collected as part of a promotion.] Overall, the refrigerator performs adequately and meets basic cooling needs. However, one concern I have is that it tends to be noticeably louder than I expected, especially compared to my previous Whirlpool side-by-side model, which operated very quietly and lasted for more than 16 years without major issues.
The current unit produces intermittent humming and vibration noises that can be disruptive, particularly in an open-concept kitchen area. While the technicians have assured me that this level of noise is considered normal for newer models, it still feels excessive compared to the performance and durability of older appliances.
I was also informed by several technicians that many modern appliances are not built to last as long as those made years ago, with an average life expectancy of only about 5 to 6 years. This is quite disappointing given the cost and expectations for reliability. I hope manufacturers will consider improving long-term durability and noise control in future models.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great buy!
on October 15, 2025
Posted by: Anna1933
[This review was collected as part of a promotion.] We bought this refrigerator to replace a less than 3 year old model from another manufacturer. We could not be happier with a well designed and efficient new Whirlpool.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Too loud
on October 18, 2025
Posted by: AMM01
from Yardley, PA
I received this product October 3, 2025. The noise level of the compressor is AWFUL!!! I know it has to run and that sound is okay but it has a whistling, metal like sound that grinds along in the background of the sound of the compressor running. The customer service from Whirlpool is non-existent; website is horrible to use. The ice cubes do not fit into the mouth of my water bottle. It does not have the rotating water spout which I miss to fill large pans or extra tall glasses, thermoses, etc. It does not tell you how much water is being dispensed. You can only set out measurements of water at 8, 16 or 24 ounces, nothing between. I would like another shelf for the freezer and I can't find one easily on the website, I'm buying the shelf because I guess I'm stuck with this refrigerator for a few years so I should at least have that if I can't get anyone to resolve the compressor noise.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 17, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428A2ohQ . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6420A2oha or Instagram http://spr.ly/6421A2ohx. When responding, please include your contact information and reference Case # 822184.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6428A2ohQ . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6420A2oha or Instagram http://spr.ly/6421A2ohx. When responding, please include your contact information and reference Case # 822184.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com