Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(358 Reviews)
Rating breakdown 358 reviews
5 Stars
163
4 Stars
117
3 Stars
36
2 Stars
21
1 Star
21
75%of customers recommend this product.
(
124 out of
166)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
5
on October 5, 2025
Posted by: Chris
[This review was collected as part of a promotion.] Love this fridge. Perfect size for my kitchen and family. Looks great also.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Average refrigerator that you can hear it running.
on October 6, 2025
Posted by: KC0709
from Michigan
[This review was collected as part of a promotion.] Nice look outside. Inside shelving is very cheap plastic. Much Louder than my last refrigerator. Has a humming to it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Deja Vu
on October 6, 2025
Posted by: Raymond
[This review was collected as part of a promotion.] I am not pleased that before having the refrigerator for 1 week I need a service call. I was disappointed that Whirlpool did not manufacture a side by side counter depth WITHOUT the ice and water dispenser which are notorious on all brands of refrigerators for being a major source of service calls. On my brand new Whirlpool refrigerator, the measured fill will not work. I cannot calibrate it and so I need a service call. I hope this failure is not a harbinger of things to come. The idea that manufacturers provide only a year warranty for such a major purchase is outragerous but not surprising. They force you into an extended warranty. I had a Frigidaire prior to this Whirlpool and it only lasted a little more than 2 years. Unfortunately, I did not have an extended warranty and so I had no recourse other than purchasing a new refrigerator. The American public pays for profits of these major corprations and there is not accountability for their poor workmenship. They reap their profits and we suffer their defective merchandise.
Response from whirlpool.comBy Branded Team, Consumer Care, October 6, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6422AoTVG or Direct Message on Instagram at http://spr.ly/6424AoTVy, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 817467.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool refrigerator
on October 6, 2025
Posted by: Steve
[This review was collected as part of a promotion.] Nice refrigerator, but it is kinda loud. No other complaints at this point
Written by a customer while visiting whirlpool.com
Customer Rating
5
Stainless steel refrigerator
on October 6, 2025
Posted by: CK1114
from Northville Mi
[This review was collected as part of a promotion.] My wife absolutely loves it I guess I do too. The extra 4 inches gained in reduced depth is quite noticeable in the kitchen. What I am finding is that because of the smaller refrigerator side from our old side by side fridge is the temperature doesn't need to be set so low to keep items cold so that saves on electricity. We do like the outside water and ice compartment. We didn't have one before.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisy but fits in my space
on October 7, 2025
Posted by: JD 333
[This review was collected as part of a promotion.] It s very Loud during cooling operations. Thin glass for shelves is not as good as heavy polymers
Written by a customer while visiting whirlpool.com
Customer Rating
5
works great
on October 7, 2025
Posted by: Dave
from 535 AVON ST, 1 Fl., 1 Fl.
[This review was collected as part of a promotion.] I got my refrigerator a couple of weeks ago and it works just fine
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 7, 2025
Posted by: Sharon
[This review was collected as part of a promotion.] So far working nicely and great looking in my space.
Written by a customer while visiting whirlpool.com