Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
125
4 Stars
86
3 Stars
27
2 Stars
16
1 Star
16
74%of customers recommend this product.
(
95 out of
129)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
5
Stylish and roomy
on October 1, 2025
Posted by: TMP55
from North Carolina
[This review was collected as part of a promotion.] I've owned this for a week and am so far very satisfied with it. It is very stylish and has plenty of room for a counter depth refrigerator. I can even fit 12-pack soda boxes in it. It's a little noisier than expected but nothing that causes an issue. I'm very pleased with the purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Keeps items chilly
on October 2, 2025
Posted by: CoLD OnE
[This review was collected as part of a promotion.] Only had it a few weeks appears to be working fine. Just no egg rack like previous one.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Need Quality control improvements
on October 2, 2025
Posted by: Haibi
from Port St. Lucie, Fl 34987
[This review was collected as part of a promotion.] Our new refrigerator came with two issues: 1). the freezer door is being replaced due to a number of wavy issues on the exterior stainless steel panel. 2), this door was also found to be out of alignment at the top with the other side door. Overall, not impressed with your quality control.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Refrigerator replacement
on October 4, 2025
Posted by: ORTHREENAKS
from Portland, OR
[This review was collected as part of a promotion.] Had previous side-by-side Whirlpool model and this model is better than the old one. Ice maker is better with the small ice cubes and better lighting in the refrigerator. The freeze has more space than the old one. Only issue currently is that the settings panel on the frig seems a bit flimsy.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good Refrigerator
on October 5, 2025
Posted by: AkhilGarg
[This review was collected as part of a promotion.] It is a good Refrigerator, it performs all the necessary functions as required fir modern refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on October 5, 2025
Posted by: Chris
[This review was collected as part of a promotion.] Love this fridge. Perfect size for my kitchen and family. Looks great also.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Average refrigerator that you can hear it running.
on October 6, 2025
Posted by: KC0709
from Michigan
[This review was collected as part of a promotion.] Nice look outside. Inside shelving is very cheap plastic. Much Louder than my last refrigerator. Has a humming to it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Deja Vu
on October 6, 2025
Posted by: Raymond
[This review was collected as part of a promotion.] I am not pleased that before having the refrigerator for 1 week I need a service call. I was disappointed that Whirlpool did not manufacture a side by side counter depth WITHOUT the ice and water dispenser which are notorious on all brands of refrigerators for being a major source of service calls. On my brand new Whirlpool refrigerator, the measured fill will not work. I cannot calibrate it and so I need a service call. I hope this failure is not a harbinger of things to come. The idea that manufacturers provide only a year warranty for such a major purchase is outragerous but not surprising. They force you into an extended warranty. I had a Frigidaire prior to this Whirlpool and it only lasted a little more than 2 years. Unfortunately, I did not have an extended warranty and so I had no recourse other than purchasing a new refrigerator. The American public pays for profits of these major corprations and there is not accountability for their poor workmenship. They reap their profits and we suffer their defective merchandise.
Response from whirlpool.comBy Branded Team, Consumer Care, October 6, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6422AoTVG or Direct Message on Instagram at http://spr.ly/6424AoTVy, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 817467.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com