Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
125
4 Stars
86
3 Stars
27
2 Stars
16
1 Star
16
74%of customers recommend this product.
(
95 out of
129)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
5
Great features and easy controls
on September 14, 2025
Posted by: Butchpay69
from Mabank Texas
[This review was collected as part of a promotion.] I bought this a month ago and Im so glad I did
Works great
Works great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very happy customer!
on September 18, 2025
Posted by: lilmama
from Indianapolis, IN
[This review was collected as part of a promotion.] I love my new refrigerator! My old Whirlpool refrigerator lasted 40 years. The ice maker had stopped working and the fridge had starting sweating around the top seal. Thus, I decided it was time for a new refrigerator. It took me a while to find the perfect fridge for my kitchen space. I had a limited space, thus the normal height and width would not fit. This refrigerator was a perfect fit!
If this new refrigerator lasts half as long (20 years) I will be very happy!
Thank you Whirlpool!
If this new refrigerator lasts half as long (20 years) I will be very happy!
Thank you Whirlpool!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
3 problems with this frig
on September 19, 2025
Posted by: MKS1
[This review was collected as part of a promotion.] 1. Bought this 2 weeks ago and ice maker still takes 30 hours to fill bin. Broken.
2. Extremely noisy refrigerator. Running almost constantly with much noise. Had this same refrigerator before and was quiet.
3. Ice cubes way too small. Past frig was normal size cubes. Design error in this one.for sure.
2. Extremely noisy refrigerator. Running almost constantly with much noise. Had this same refrigerator before and was quiet.
3. Ice cubes way too small. Past frig was normal size cubes. Design error in this one.for sure.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 22, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 801601.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 801601.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Icemaker-less
on September 21, 2025
Posted by: WLB331
[This review was collected as part of a promotion.] The Frig. is ok. However, you need to read the ice maker instructions real close. We had a lot of problems getting it to make ice. If you have low water pressure and an Osmosis Filter System, do two things: 1. Make sure your Filter System is serviced and working properly. 2. Remove the refractor water filter.
Written by a customer while visiting whirlpool.com
Customer Rating
1
VERY noisy - WP says "working as designed"
on September 21, 2025
Posted by: car1
from Sarasota, FL
[This review was collected as part of a promotion.] The fridge is 1 month old. It does maintain appropriate temps in fridge and freezer, makes ice and dispenses cold water. However, it runs almost constantly and the compressor makes a very loud whining noise. Also, solid and liquid foods on placed freezer side of the top two shelves actually freeze. A Whirlpool tech was sent to check it. He said newer fridges run a long time and make more noise than those made several years ago, but ours is worst he's heard, and that food should not be freezing in the fridge. He sent a report and audio recording to Whirlpool master tech who asserts it's working as designed. I consider that response unsatisfactory. I had to call to find the resolution. WP did not contact me as I was promised. That's also poor. I'm unhappy with both the fridge and with the company.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 803941.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 803941.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Cold frig!
on September 21, 2025
Posted by: jrchat
[This review was collected as part of a promotion.] I bought this refrigerator 2 months ago and it is working great.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good purchase
on September 22, 2025
Posted by: Clalis
[This review was collected as part of a promotion.] Looks beautiful. Lighting inside is bright and illuminates the whole fridge beautifully.
Written by a customer while visiting whirlpool.com
Customer Rating
5
New fridge
on September 22, 2025
Posted by: HBFJr
[This review was collected as part of a promotion.] Excellent product! Plenty of storage, especially in the door shelves. Replaced another brand that was not quite as good.
Written by a customer while visiting whirlpool.com