Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
125
4 Stars
86
3 Stars
27
2 Stars
16
1 Star
16
74%of customers recommend this product.
(
95 out of
129)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
3
on September 8, 2025
Posted by: robbo
[This review was collected as part of a promotion.] bad crisper drawer, to soon to let you know anymore. Also ice maker is really noisey.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on September 9, 2025
Posted by: None
from Nebraska
[This review was collected as part of a promotion.] Very disappointing. Shelves are really thin and fragile. The “counter depth” would have been okay, but with materials in back, it was far from flush from the wall, which makes it stick out unattractively. The instructions were vague at best. It runs very loudly. Having to speak to a sales person to get a warranty and hearing information on the basic warranty was extremely disconcerting.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 9, 2025
Hello None. We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we can do so. We have documented all the concerns you have mentioned for review by our managers and engineers. Our managers and engineers do regularly review our files to look for areas in which we can improve our products. We know that can be disheartening, especially when you have just purchased a new [APPLIANCE] and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Kari V.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on September 9, 2025
Posted by: N/F/A
from Sylvania, Ohio
[This review was collected as part of a promotion.] I have the refrigerator side set to 41 degrees but the inside temperature is not getting above 34 degrees, not sure how long should wait to call your repair department:(
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 9, 2025
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6423AyPgv or Direct Message on Instagram http://spr.ly/6424AyPga , so we can look into this matter further for you. When responding, please include your contact information and reference Case # 794482.
We’re looking forward to hearing from you.
Kristin S.
We’re looking forward to hearing from you.
Kristin S.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Like it but
on September 9, 2025
Posted by: Ajam99
from SC Kansas
[This review was collected as part of a promotion.] I bought this a month ago and like the features One item of concern is the load whining noise from the compressor.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice refrigerator. Stylish looking.
on September 9, 2025
Posted by: Mickmock
[This review was collected as part of a promotion.] We really like the appearance of the new refrigerator and shelving configuration. Haven't had it long but everything works so far. The only two items that brought this rating down to a 4/5 is that the refrigerator is noisy when running compared to our old Kenmore side-by-side. The ice maker also makes a lot of noise when the ice drops into the plastic receptacle. Luckily, we don't use much ice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Does the job, looks nice, water/ice dispenser shor
on September 11, 2025
Posted by: MikenKelly
from Melissa, Texas
[This review was collected as part of a promotion.] We went to a Whirlpool from and LG that was great until it wasn't. The Whirlpool is very nice asthetically, keep fridge items nice and cool, still trying to figure out where to put things on the shelves... eggs froze solid. This one doesn't have the "egg section" at the top on the door so that a negative. The ice maker is really loud when you get ice. Like the more squarish cubes though. The water/ice dispenser needs to be taller to fit all the larger water bottles. You can't see when its to the top and have to tilt it then it spills. Otherwise, it works well. Has a good amount of room on both the fridge and freezer. We'll lit. Runs fairly quiet. Being able to wipe the fingerprints off is a must have!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Noisy ice-maker
on September 14, 2025
Posted by: Chris
from Mims, Florida
[This review was collected as part of a promotion.] I would have gone with 5 stars but the ice-maker is very noisy and it is hard to get the fridge side temperature correct without freezing my veggies but keeping my milk cold.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Less storage, louder and noisier compared to any r
on September 14, 2025
Posted by: BVMs
[This review was collected as part of a promotion.] Such a disappointment. We’ve purchased Kenmore Elite in the past and when we needed to purchase a new refrigerator we were told to buy American made. This counter depth refrigerator has less room compared to our previous counter depth refrigerator. It is also the loudest refrigerator we have ever owned. When we called about the noise we were told that’s how it is.
Response from whirlpool.comBy Whirlpool Team, September 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 797926. We’re looking forward to hearing from you. Marie Q
Written by a customer while visiting whirlpool.com