Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
125
4 Stars
86
3 Stars
27
2 Stars
16
1 Star
16
74%of customers recommend this product.
(
95 out of
129)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
4
Mixed emotions
on July 30, 2025
Posted by: Brent
from Oregon
[This review was collected as part of a promotion.] I thought this to be "top of the line" as I saw no other whirlpool models. I replaced my Whirlpool Gold frig which looks the same from the outside but has far better shelving options. There is also no dedicated egg storage in the unit which is just plain stupid.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
36-inch Counter Depth Side-by-Side Refrigerator
on July 30, 2025
Posted by: Whirlpool fridge
[This review was collected as part of a promotion.] I bought this in May I love it! I love the stainless steel finish.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on July 30, 2025
Posted by: iceicebaby
[This review was collected as part of a promotion.] We have had it for a month and have yet to see a filled ice bucket. It just doesn't produce enough ice for us. We've had to go out and buy ice bags from the store! Had we not had my mom in the hospital for 2 weeks and now we've had to put her in a skilled nursing facility for hospice, we would've returned this fridge, as ice is very important to us. The rest of it is fine.
Response from whirlpool.comBy Branded Team, Consumer Care, July 31, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 760073
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Unstable temperature inside refrigerator
on August 1, 2025
Posted by: alexg
from Hawaii
Have it for two weeks and it's constant battle with the temperature inside the refrigerator. Initially was set to 38 and things get frozen, Changed to 39, same thing. Now it's at 41 and still things get frozen. I put a temperature and moisture detector inside and see swings of temperature from 28 to 38 during the day and moisture from 45 to 90 percent. Dissapointed with the purchase. I live in a remote area and return is not a viable option for me.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very happy
on August 2, 2025
Posted by: Chuckbub
from Texas (TX)
[This review was collected as part of a promotion.] Very happy with our purchase, great quality product!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
on August 3, 2025
Posted by: Kenneth
from New Jersey
[This review was collected as part of a promotion.] Having problems with condensation and icing on ice cube compartment’s casing
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 4, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 761788.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 761788.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Looks great but has two issues
on August 4, 2025
Posted by: Bokaye
[This review was collected as part of a promotion.] Love that it doesn't show finger prints! Perfect size for counter depth.
Any temperature is too cold and freezes food on top shelf of refrigeration.
Filtered water is room temperature! Ugh.
Any temperature is too cold and freezes food on top shelf of refrigeration.
Filtered water is room temperature! Ugh.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not too happy
on August 5, 2025
Posted by: 10th choice
from Florida
[This review was collected as part of a promotion.] Frig is similar to one I had before. This exterior looks the same as the old one, but has less interior space, difficult to manage water filling section and no automatic quantity water disbursement.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 5, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #762708
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #762708
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com