Customer reviews from whirlpool.com
Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Average customer rating
4.1
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
162
4 Stars
117
3 Stars
36
2 Stars
21
1 Star
21
75%of customers recommend this product.
(
123 out of
165)
Customer Reviews for Whirlpool - 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System - Fingerprint-Resistant Stainless Finish
Customer Rating
1
Disappointed
on July 14, 2025
Posted by: Diane68
[This review was collected as part of a promotion.] I purchased about two months ago. Although info stated items on top shelf may freeze if vent covered. I was not prepared for the frozen and cracked eggs. Milk was frozen for 4days before I moved to lower shelf (still had ice crystals after 4 more days on lower shelf). Bread a little squishy and rolls from freezer soft and tough. I do not stack items as high as they would need to be to cover the vent. The repair person states he will order a new filter vent(?),control panel and sensor. Even though under warranty, It makes me wonder how long before other repairs needed. I think I got a “lemon.”
Response from whirlpool.comBy Branded Team, Consumer Care, July 15, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 751922
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 751922
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 16, 2025
Posted by: none
[This review was collected as part of a promotion.] Excellent fridge and we especially like the improved icemaker with a visible supply.
Written by a customer while visiting whirlpool.com
Customer Rating
5
very satisfied
on July 16, 2025
Posted by: VanR
[This review was collected as part of a promotion.] Liked shelving layout. Has plenty of room for us. The fingerprint t resistant stainless-steel front is great. The ice dispensed is small cubes which is preferred to the semicircular ice from our old refigerator because the ice woul form dams in our water glasses.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 16, 2025
Posted by: Spendid
[This review was collected as part of a promotion.] Rolls around a lot and door does not automatically close.
Needs a lift on the wheels in the front.
Needs a lift on the wheels in the front.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 16, 2025
Posted by: Fridge
[This review was collected as part of a promotion.] Miss having a butter space. Metal drain cover by ice maker is a bit odd looking with a white appliance.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it!!
on July 16, 2025
Posted by: Emerald
[This review was collected as part of a promotion.] I love the ice and water feature on the door. The smooth black finish fits in perfectly with my kitchen decor.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice frig
on July 16, 2025
Posted by: Jnovo
[This review was collected as part of a promotion.] Love it! We had to order extra shelves for frig and freezer, but it’s great.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Looks great!
on July 17, 2025
Posted by: Jeff652
[This review was collected as part of a promotion.] So far so good this refrigerator seems a lot colder in both the freezer and refrigerator sections than my last one
Written by a customer while visiting whirlpool.com