Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(540 Reviews)
Rating breakdown 540 reviews
5 Stars
303
4 Stars
144
3 Stars
52
2 Stars
20
1 Star
21
81%of customers recommend this product.
(
219 out of
271)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
5
Fantastic appliance
on March 22, 2026
Posted by: JuETei
from Las Cruces,NM
[This review was collected as part of a promotion.] I bought this a month ago after years of frustration with my “fancy” 4-door Samsung. After researching, I concluded that Whirlpool had the best ratings for good quality. I also decided a side-by-side was pore practical, particularly the freezer side as it’s easier to organize and retrieve items. For example, I don’t have to bed over as item to get things and since I can see the shelves, I will not forget food items that are there. Also, i wanted something simple that didn’t require a degree in programming for simply changing temperatures or changing the filter. So far, it has not disappointed and I’m very happy with my purchase. And it looks great!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features great value
on March 23, 2026
Posted by: Kt D
from Riverside, ca
[This review was collected as part of a promotion.] Happy customer . Sleek design. Nice finish. Great capacity
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good price.
on April 5, 2026
Posted by: MikeM_NH
from Hudson NH
Bought the unit a couple of months ago and slowly adjusting to it. The refrigerator side was slow to cool to temperature and it runs a few degrees warmer than the setting. Unit has lots of room, but the shelf and door bins spacing is off. Either you have really tall shelf spacing or a narrow shelf spacing. Same goes for the door bins. Looking at adding a shelf and door bin to see if I can get the right balance. Sadly they rounded the door bins corners and you loose space that way .. what I could stuff in a previous unit door bin I have to now spread to a door bin and a shelf. Toggles for the ice and water dispenser are odd, though I like the separation. We'll have to wait and see how long this lasts as manufacturers now don't build for long-term usage.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Worse refrigerator ever
on April 5, 2026
Posted by: DuaneA
from Lewes DE
Bought this refrigerator January 2026.
3 months later the Noise from with machine is absolutely annoying. I open kitchen to family room cannot even hear TV over the annoying almost 70 dB noise from this piece of junk.
3 months later the Noise from with machine is absolutely annoying. I open kitchen to family room cannot even hear TV over the annoying almost 70 dB noise from this piece of junk.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com