Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(508 Reviews)
Rating breakdown 508 reviews
5 Stars
286
4 Stars
138
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
4
Nice Fridge
on March 1, 2026
Posted by: Cass J
[This review was collected as part of a promotion.] I’ve had the fridge for an almost month and am pleased thus far. I would have preferred the side body be black in color versus gray for my current color palette, the ability to adjust the humidity for the produce bin and pull out shelves for easier access to items therefore a four out of five based on functionality.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Defective Ice dispenser
on March 1, 2026
Posted by: lswartz3346
from Hudson Falls, NY
[This review was collected as part of a promotion.] I bought this brand new and the ice dispenser does not work
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 3, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with the ice dispenser not working on your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6428h4rog
Instagram: http://spr.ly/6429h4ro9
Live Chat: http://spr.ly/6420h4roi (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 928733.
We’re looking forward to hearing from you.
Marie Q
Facebook: http://spr.ly/6428h4rog
Instagram: http://spr.ly/6429h4ro9
Live Chat: http://spr.ly/6420h4roi (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 928733.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Referigerator
on March 1, 2026
Posted by: fix it dave
[This review was collected as part of a promotion.] Nice, and we like it better than the old French Door Model we had. Controls are easy to use if you have the instructions in front of you, I do not like the fact that the ACTUAL interior temps are not displayed, only the set points. I bought a remote monitor to see what the box is doing. Its quiet and the ice maker works great.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great fridge, ice dispenser needs Improvement
on March 2, 2026
Posted by: Mike
[This review was collected as part of a promotion.] We bought this fridge about a month ago and absolutely love the space in both the refrigerator and freezer, as well as the lighting. The only issue we’ve experienced is with the ice dispenser—it constantly jams in both the cubed and crushed settings, even when there’s only a small amount of ice in the bin.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great fridge this time, first was a dud.
on March 2, 2026
Posted by: WesT
from San Diego, CA
[This review was collected as part of a promotion.] So far this has been a great refrigerator with no issues, but it’s my second one. The first one made a loud vibration noise all the time and the ice maker stopped working after a week and a half - the line was not frozen and none of the trouble shooting steps worked. The store replaced it and this time we have been very happy, great space, good ice production, and reasonably quiet. I also like the stainless finish, resists fingerprints much better than our previous LG. The small ice maker gives you much more space in the freezer than models with the huge drawer type. This time I did buy the extended warranty should it have issues later.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
The "Boss" loves it.
on March 2, 2026
Posted by: Special Ed
[This review was collected as part of a promotion.] Not perfect, but very nice and much better than the junk made by Samsung. The lighting inside is amazing. The two bottom drawers should be a little more sturdy. I would buy again and recommend to anyone. Most importantly, my wife loves it!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome Refrigerator
on March 2, 2026
Posted by: Cathy
from Elverta, California
[This review was collected as part of a promotion.] Just replaced our Whirlpool refrigerator for the new one and it is amazing. I like how much room it has, how it has multiple lights thru out it instead of just on top I like the size of the ice cubes. I recommend the Whirlpool sized by side 28 cu ft.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointed
on March 2, 2026
Posted by: JC2026
from Oklahoma
[This review was collected as part of a promotion.] I bought 3 weeks ago and already need service. In door ice and water dispenser not working. It’s noisy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 3, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6422h4YiY
Instagram: http://spr.ly/6423h4Yil
Live Chat: http://spr.ly/6424h4Yim (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 929302.
We’re looking forward to hearing from you.
Marie Q
Facebook: http://spr.ly/6422h4YiY
Instagram: http://spr.ly/6423h4Yil
Live Chat: http://spr.ly/6424h4Yim (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 929302.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com