Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(508 Reviews)
Rating breakdown 508 reviews
5 Stars
286
4 Stars
138
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
4
OK except refigerator and freezer door alighnment
on February 19, 2026
Posted by: Hank
[This review was collected as part of a promotion.] So far refrigerator and freezer are working fine. The Refrigerator Door and the Freezer door are not perfectly alighned. Not sure if I want to have this correction attempted as I do not want to have leakage at either the refrigerator door or the freezer door. Why was this not done at the factory?
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features.
on February 20, 2026
Posted by: Bill
[This review was collected as part of a promotion.] I am very pleased with this refrigerator. When I thought there was a problem the help was
great. There was no issue.
great. There was no issue.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Needs back lights
on February 20, 2026
Posted by: Rich
[This review was collected as part of a promotion.] The interior lights are very lacking. Being all placed to the front, at times you cannot see in the back well at all.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice features.
on February 21, 2026
Posted by: nancy59
[This review was collected as part of a promotion.] I bought this product a month ago. I like how much space there is inside and the bright lights as well.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Owner's Manual not helpful - need help
on February 21, 2026
Posted by: CTR52
from Salem NH
[This review was collected as part of a promotion.] Owner's manual doesn't include directions to use electronic display panel, specifically the measured fill. The quick start enclosure provides some very basic instructions, but they don't synch with how my refrigerator is working, and it says to refer to the owner's manual for more detailed information! Directions included in owner's manual are primarily about installation and setup but not helpful for end user for everyday use and questions. Online manual is same as what we received, doesn't contain more helpful instructions for everyday use.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent purchase!
on March 2, 2026
Posted by: mary13
from Texas
[This review was collected as part of a promotion.] I've only had the refrigerator for a short time, but so far I'm very satisfied.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fridge
on February 22, 2026
Posted by: Rodeo_96915
from Waco, TX
[This review was collected as part of a promotion.] I bought this about 3 weeks ago and I absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
It's much quieter than my old one. So far, so good
on February 23, 2026
Posted by: Anita
from Dallas, Texas
[This review was collected as part of a promotion.] I bought a couple of weeks ago. I'm happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com