Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(508 Reviews)
Rating breakdown 508 reviews
5 Stars
286
4 Stars
138
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
4
on February 13, 2026
Posted by: Sarah
[This review was collected as part of a promotion.] Overall very happy with my new refrigerator, but I'm unable to pull the drawers out all the way.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great lighting
on February 14, 2026
Posted by: Beloved
from NC
[This review was collected as part of a promotion.] We have had this about a month and so far all is well. I like the lighting placement.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
works great so far
on February 15, 2026
Posted by: Bill
from Green River, Wy
[This review was collected as part of a promotion.] My LG refridgerator went out and I needed a new one. So we decided to go with a Whirpool, the last two were a Samsung and the LG and the repair man told us to stay away for those and go to another brand and he also recommended that we stay away from a bottom freezer because of the amount of fans and motors and that wa why we went to a Whirpool and have been extremely happy with it. Hopefully down the road we will continueally be happy with it. Seems to have a little less room but there are just the two of us and we can adjust to that. We are so haqppy with out new fridge and can only hope it last a long long time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Reliable Refrigerator
on February 15, 2026
Posted by: Joey
from Oakley, California
[This review was collected as part of a promotion.] I recently purchased the Whirlpool 36-inch Standard Depth Side-by-Side Refrigerator with the TruCool™ System, and overall it’s shaping up to be a solid appliance with just a few hiccups worth noting.
The unit arrived with a couple of dents on the side, which was disappointing but kept it. I also noticed that the display panel feels a bit loose at the bottom corners. At first, I thought it was a defect, but after checking the floor model at the store, it appears to be part of the design rather than a one-off problem.
Aside from those cosmetic concerns, the refrigerator performs well. The TruCool™ System keeps temperatures consistent, and the layout inside is practical and easy to organize. It runs quietly, looks sleek in the kitchen, and so far has handled daily use without any issues.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Beautiful design
on February 17, 2026
Posted by: Max Gueye
from Bronx NY
[This review was collected as part of a promotion.] Beautiful design with a lot of space. The fridge. Frozen quickly
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on February 17, 2026
Posted by: escalady
from virginia
[This review was collected as part of a promotion.] The 3 drawers in the bottom of the refrigerator have no lights! very hard to see what items are in the drawers.
Only one drawer in the freezer, my last one had two.
Very spacious refrigerator with many adjustable shelves.
Only one drawer in the freezer, my last one had two.
Very spacious refrigerator with many adjustable shelves.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome fridge
on February 18, 2026
Posted by: Sbertsch0223
from Akron Ohio
[This review was collected as part of a promotion.] I just got my new fridge about a week ago but I am so happy with the purchase. The fridge is working great and is very roomy.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice in door icemaker. Allows you to remove it..
on February 18, 2026
Posted by: R7210
from Garland TX
[This review was collected as part of a promotion.] Received my refrigerator two weeks, so I am just getting used to it. So, far I like it except it seems to make a humming sound. Not sure what causing it!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com