Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(508 Reviews)
Rating breakdown 508 reviews
5 Stars
286
4 Stars
138
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
4
Overall a great refrigerator
on January 21, 2026
Posted by: Clarissa Jo
from Wheelersburg, OH
[This review was collected as part of a promotion.] I've had this refrigerator for about a month and like most everything about it. I love the amount of space it provides. It's so deep. I love the look of it. It keeps food very evenly cooled and frozen. A couple of things could be improved. The "Sabbath" mode doesn't need to be an option. It is just another button that can be accidentally pressed which shuts down the Ice and water until you turn it off. Observing the Sabbath means practicing self control and just not using the ice and water features. Also, the crushed ice feature will stop working after filling up around an 18 ounce glass. To get it to dispense more crushed ice I switch it to cubes and dispense a few cubes before switching it back to crushed ice. One more potential negative is the ice compartment has flimsy plastic clips that are difficult to get properly fastened so the ice machine will work. I do love the ice machine location on the door, which provides an extra freezer shelf. I would recommend this refrigerator because it is very nice and Whirlpool refrigerators have the lowest repair rate, which was the number one reason I choose appliances.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
It’s a nice refrigerator freezer for the price
on January 27, 2026
Posted by: Greg
from Murrieta, California
[This review was collected as part of a promotion.] I’ve owned the refrigerator about two or three weeks, I have problem with the icemaker dispensing ice. I have a service guy coming out tomorrow to see if he can fix it. It makes ice. Everything else is fine little noisy but it’s in the garage so it’s not annoying.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool side by side
on January 27, 2026
Posted by: Free
from Sc
[This review was collected as part of a promotion.] I love this refrigerator it has plenty of space for our needs
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good purchase
on January 28, 2026
Posted by: VKW9
from San Antonio, TX
[This review was collected as part of a promotion.] Plenty of space in both refrigerator and freezer. I like the extra space in the middle of the refrigerator which allows bottles to stand up.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool Fridge
on January 29, 2026
Posted by: Robert
[This review was collected as part of a promotion.] So far so good! Quality product. Feels larger inside then my old fridge f the same cubic feet. Runs quietly and efficiently. Especially nice interior lighting. Attractive and well laid out. All in all a very nice product.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fridge & freezer are spacious and plenty of shelve
on January 30, 2026
Posted by: ZeeR
[This review was collected as part of a promotion.] It has been great! The freezer also keeps meats at properly frozen. I like the freezers big shelf areas, because I can give each shelf just one kind of meat. with my old fridge tje bottom frawer had only 2 shelves, had to remove pieces to find what I wanted- it was a hassle! Not anymore with this freezer. I am very 😃
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Extra Room
on January 30, 2026
Posted by: Danger
from Ewa Beach, Hawaii
[This review was collected as part of a promotion.] I like the extra room. It is deeper than my last one.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on January 31, 2026
Posted by: dan1615
from Upstate Georgia
[This review was collected as part of a promotion.] Overall, its a nice refrigerator/freezer. I do have a couple small issues with it;
1) The ice maker is slow and when dispensing ice it is very loud.
2) The drawers do not slide open and shut very smoothly, especially when full.
1) The ice maker is slow and when dispensing ice it is very loud.
2) The drawers do not slide open and shut very smoothly, especially when full.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com