Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
260
4 Stars
118
3 Stars
38
2 Stars
16
1 Star
15
83%of customers recommend this product.
(
173 out of
208)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
5
Large capacity
on December 14, 2025
Posted by: Ray22
from tucson az
[This review was collected as part of a promotion.] I bought about a month ago and we are very pleased with it's performance.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 14, 2025
Posted by: Jim S
from Richmond, VA
[This review was collected as part of a promotion.] We bought this refrigerator less than a month ago and have been pleased with it's performance and appreciate that it has more room than the similar Samsung it replaced. The only complaint my wife has is the lack of a small covered space to store butter in the door.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Same ole ice maker issues
on December 15, 2025
Posted by: Springcasa
[This review was collected as part of a promotion.] i bought this only because of ice maker issue and claim had buy new door as wiring broke at bottom on freezer door (defect by my repair man on 2017 model) leaving to short of wire to he claimed even temporary. fix. This new one ice maker has frozen ice in bin to lock arm or clogged/jammed cubes in blades. This makes dispense petal to not engage. Otherwise would rate it a 4 star.
Response from whirlpool.comBy Branded Team, Consumer Care, December 16, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 877141
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features and really quiet
on December 15, 2025
Posted by: Db53
[This review was collected as part of a promotion.] I purchased this refrigerator to replace another 8 year old fridge that just stopped working. So far I am extremely pleased.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Glad we went with SS
on December 15, 2025
Posted by: DK61
from Virginia
[This review was collected as part of a promotion.] Have had for approx a month now. Very happy with so far. The stainless surface is definitely user friendly!!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
on December 15, 2025
Posted by: Dave
[This review was collected as part of a promotion.] Very unhappy with this product. It has a vibration hum and I’ve tried to report the problem on the customer access line which is a useless effort since no one answers
Response from whirlpool.comBy Branded Team, Consumer Care, December 16, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 877702
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 877702
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Greate features
on December 28, 2025
Posted by: SGILLBANKS
[This review was collected as part of a promotion.] Very nice fridge, like the compartments and spaces. The only issue is that the water dispenser is not cold, and needs to run a cup before having cold water. Also, it won't pour smoothly.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on December 17, 2025
Posted by: Tootie
[This review was collected as part of a promotion.] Disappointed that the ice through the door dispenser doesn't work.
Written by a customer while visiting whirlpool.com