Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(508 Reviews)
Rating breakdown 508 reviews
5 Stars
286
4 Stars
138
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
4
Water and Ice levers not labeled so good luck.
on September 19, 2025
Posted by: I'mHungry
[This review was collected as part of a promotion.] Like refrigerator runs quiet. Found dings in door upon opening.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on September 23, 2025
Posted by: Denise
[This review was collected as part of a promotion.] I bought this side-by-side refrigerator about a month ago. I’m very happy with the space and organization in both the refrigerator and freezer. The water and ice dispenser work well. I especially like the pre-measured 8,16, and 24 ounce water settings. But The water dispense doesn’t fit a pitcher to fill. My old refrigerator did and I miss that. The thing really DISLIKE most is, ITS SOO LOUD. 90% of the time you can hear it running. I thought for sure there was something wrong with it, so I called whirlpool and gave them my make and model. They explained to me that this was normal for this refrigerator and many people have called about the same thing. I thought I would get used to it by now, but every time I walk into the kitchen, I can hear it running and it bothers me. I moved the refrigerator that I was replacing down to the garage and it’s plugged in. I’m always listening to see if I hear it running, but I don’t, Its so quiet. I think if I knew this about this whirlpool model in advance, I would’ve chosen a different refrigerator. :( now I guess I’m stuck with it. Other than the loudness I do like it.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Bigger and Better
on October 9, 2025
Posted by: Pra59
from Middletown DE
[This review was collected as part of a promotion.] I've only had it for a week, but we have not had any problems and really like our new fridge. Love the extra space in the freezer since the ice maker is in the door.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on November 8, 2025
Posted by: Grumpy
[This review was collected as part of a promotion.] Bought this over a month ago and, after an initial issue with the freezer door switch, it has been working well.
The compressor's design is new compared to the old fridge and it takes some getting used to hearing it run more often, but it's quiet and maintains temperature very well.
The compressor's design is new compared to the old fridge and it takes some getting used to hearing it run more often, but it's quiet and maintains temperature very well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Does not have adjustable shelves
on November 19, 2025
Posted by: bobo232
from chandler
Had the 325 model which is very fixed, so we moved to this model because Whirlpool advertised adjustable shelves, gallon door storage, and adjustable freezer shelves. The shelves have a single fixed adjustment, not adjustable shelves. It was clear this was to get a check mark on the feature list, while providing no value. The 5 gallon door storage units were 3 gallon shelves and they are rounded, making them less useful (the 325 has square edges). Not impressed at all with this unit and assume this is how whirlpool engineers now (our 10 year old whirlpool had fully adjustable shelves and the gallon shelves, were actually gallon shelves.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 21, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. This model Refrigerator is designed with 1 fixed shelf and 3 adjustable shelves in the Refrigerator and Freezer compartments. It also has 3 adjustable door bins in the freezer and 5 adjustable gallon door bins in the Refrigerator. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 843251
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. This model Refrigerator is designed with 1 fixed shelf and 3 adjustable shelves in the Refrigerator and Freezer compartments. It also has 3 adjustable door bins in the freezer and 5 adjustable gallon door bins in the Refrigerator. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 843251
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
One Awesome Fridge
on December 5, 2025
Posted by: SteveTinEUG
from Eugene, OR
[This review was collected as part of a promotion.] Very pleased with this refrigerator. Size dimensions were exactly as specified and fit into our space perfectly. It is quite spacious. Love the drawer and shelf assemblies and options for placement. LED lighting truly brightens the interior when open to make it easier to find that gallon of milk that’s right in front of my face! LOL. Ice maker and water dispensers are great. Love the preset water dispenser of 8, 16 and 24 oz. All in all very happy with this refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Life dispenser not working
on February 8, 2026
Posted by: Whoops
from Richmond Va
[This review was collected as part of a promotion.] Ice maker is not dispensing ice. Have to have technician come out after owning it for a week. They will be here in 3 weeks. Wonderful start.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 10, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator ice dispenser. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
Ice Production and Dispensing
Is the refrigerator making ice?
If the dispenser gives water but not ice, check the ice maker.
Ice Maker is Making Ice but Not Dumping: Reset the Ice Maker by unplugging the refrigerator for 1 minute. Wait a couple of hours and check for ice in the bin.
Ice Maker is Not Making Ice: Refer to the "Not Making Ice" section in your Owner's Manual.
Ice Blockages:
Clumped Ice: If ice clumps (due to infrequent use or humidity), empty the bin and break up the ice with a plastic utensil, then discard the clumped ice. Clean the ice storage bin and delivery chute every 2 weeks. Do not use anything sharp.
Clogged Chute: If particles build up and block the chute, clean the ice delivery chute and the bottom of the ice storage bin with a warm, damp cloth, and dry thoroughly.
Incorrect Bin Installation: For external (in-door) ice systems, ensure the ice bin is fully snapped into place to prevent low or no ice production. (See Owner's Manual for instructions).
Dispenser Controls
Doors Closed: On some models, the doors must be closed to engage the dispenser.
Control/Dispenser Lock: Check if the Control Lock or Dispenser Lock feature is activated. This deactivates the dispenser controls and pad, but does not affect power to the refrigerator, ice maker, or dispenser light.
Paddle/Pad Engagement: Ensure the dispenser paddle or pad is fully engaged by firmly pressing a sturdy glass against it.
How to Dispense
Select water or ice on the display (depending on your model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 914833.
We’re looking forward to hearing from you.
Marie Q
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
Ice Production and Dispensing
Is the refrigerator making ice?
If the dispenser gives water but not ice, check the ice maker.
Ice Maker is Making Ice but Not Dumping: Reset the Ice Maker by unplugging the refrigerator for 1 minute. Wait a couple of hours and check for ice in the bin.
Ice Maker is Not Making Ice: Refer to the "Not Making Ice" section in your Owner's Manual.
Ice Blockages:
Clumped Ice: If ice clumps (due to infrequent use or humidity), empty the bin and break up the ice with a plastic utensil, then discard the clumped ice. Clean the ice storage bin and delivery chute every 2 weeks. Do not use anything sharp.
Clogged Chute: If particles build up and block the chute, clean the ice delivery chute and the bottom of the ice storage bin with a warm, damp cloth, and dry thoroughly.
Incorrect Bin Installation: For external (in-door) ice systems, ensure the ice bin is fully snapped into place to prevent low or no ice production. (See Owner's Manual for instructions).
Dispenser Controls
Doors Closed: On some models, the doors must be closed to engage the dispenser.
Control/Dispenser Lock: Check if the Control Lock or Dispenser Lock feature is activated. This deactivates the dispenser controls and pad, but does not affect power to the refrigerator, ice maker, or dispenser light.
Paddle/Pad Engagement: Ensure the dispenser paddle or pad is fully engaged by firmly pressing a sturdy glass against it.
How to Dispense
Select water or ice on the display (depending on your model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 914833.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible experience
on August 14, 2025
Posted by: Wade
[This review was collected as part of a promotion.] Brand new and not t cooling. Already have a request for service and have to wait 2 1/2 weeks for service. Not happy!!!
Response from whirlpool.comBy Branded Team, Consumer Care, August 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 767931
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com