Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(378 Reviews)
Rating breakdown 378 reviews
5 Stars
221
4 Stars
99
3 Stars
32
2 Stars
14
1 Star
12
84%of customers recommend this product.
(
145 out of
172)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
5
Large Capacity
on November 17, 2025
Posted by: CR endorsed
from Virginia
[This review was collected as part of a promotion.] I bought this refrigerator 2 months ago because it got a good rating from Consumer Reports, and I'm very happy with it. The outside dimensions are the same as our old fridge, but the interior capacity holds a lot more, in both the refrigerator and the freezer. I like the glass shelves because you can see the items above and below. The lighting in both the fridge and freezer is excellent. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Style and features very nice
on November 17, 2025
Posted by: Vet25
from Bucyrus ks
[This review was collected as part of a promotion.] I bought this a month ago am so pleased. Improve ed on ice maker and noise level
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Pros and Cons
on November 17, 2025
Posted by: Happy; could be happier
from Florida
[This review was collected as part of a promotion.] I love the color, and the size fits into the space between my wall and counters. But the freezer side is against a wall that extends further out than the refrigerator so it's hard to get into the freezer because of the water/ice maker being in the way. It's noisy when the water or ice making kicks on. I'd be happier if I could buy this model without the water/ice feature. There's plenty of room in the refrigerator but I miss having a specific place on the door with a cover that opens and closes for my butter dish. And I'd rather have one less crisper and more flexibility with moving the shelves around so I don't end up with wasted space. But I like the lighting/brightness inside the refrigerator. And I like the glass shelves. I was extremely happy to find a Whirlpool (high quality brand) in white in the size I needed. And if it lasts for 20 years like my old refrigerator I will be very happy!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Spacious but loud
on November 17, 2025
Posted by: mtraquelita
from Missoula, MT
[This review was collected as part of a promotion.] Our new refrigerator looks great from the outside, is sleek, and very roomy and bright inside. It has much better lighting than our old Whirlpool and food is easier to find inside it. The freezer feels larger than our last side-by-side Whirlpool as well. However, it hums constantly and makes all kind of noises throughout the day. There's a bedroom near our kitchen and that room hears it the worst. So I'm not sure if they all do it, or if we got a dud. But if you are noise sensitive, this one is not for you.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice looking unit with features that meet our need
on November 18, 2025
Posted by: LaneC
from FL
[This review was collected as part of a promotion.] My wife is very pleased with this purchase. So far it has been an excellent unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Almost as good as our 20 year old Whirlpool
on November 18, 2025
Posted by: MBAQ
from Colorado
[This review was collected as part of a promotion.] I am enjoying the space it has. I am missing a couple of things. The covered butter shelf from the old model as well as being able to dispense ice while dispensing the water. The dispenser bars are really tight. Overall it is a really nice refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome refrigerator
on November 18, 2025
Posted by: Craziyankee
from Cameron ny
[This review was collected as part of a promotion.] Bought it about a month and love it. Love the storage space. It's great having an automatic ice maker.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Does not have adjustable shelves
on November 19, 2025
Posted by: shelt122
from chandler
Had the 325 model which is very fixed, so we moved to this model because Whirlpool advertised adjustable shelves, gallon door storage, and adjustable freezer shelves. The shelves have a single fixed adjustment, not adjustable shelves. It was clear this was to get a check mark on the feature list, while providing no value. The 5 gallon door storage units were 3 gallon shelves and they are rounded, making them less useful (the 325 has square edges). Not impressed at all with this unit and assume this is how whirlpool engineers now (our 10 year old whirlpool had fully adjustable shelves and the gallon shelves, were actually gallon shelves.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com