Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
286
4 Stars
139
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
2
Not happy!
on November 5, 2025
Posted by: Not happy
[This review was collected as part of a promotion.] I bought this refrigerator on October 16, 2025 and had to get it serviced on November 3, 2025 for a faulty part that controlled the cooling system on the refrigerator side. Third party technician did not have the replacement part on hand, therefore, must wait another week for part to arrive. Not happy!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 7, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 834460
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Close to perfect.
on November 5, 2025
Posted by: Lexicon
[This review was collected as part of a promotion.] About the only drawback is the water/ice controls which are difficult to use. Also the Measure Fill feature is impossible to program. There is plenty of room and the water filter is convenient to replace.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Worth the money!
on November 6, 2025
Posted by: Avatech
from Paducah, KY
[This review was collected as part of a promotion.] We had a Whirlpool fridge at our previous house and ot lasted quite a while. We decided to stay with this brand since we had a good experience with our old fridge. The LED lighting is very nice iy also doesn't have a big ice cube basket in the freezer that would take up a lot of room.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features & look!
on November 7, 2025
Posted by: MissTee
from Houston, Texas
[This review was collected as part of a promotion.] I bought this model to replace my 19 y/o Kenmore that was actually made by Whirlpool. It has features that are very similar to my Kenmore, which I loved!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
GOT ICE!
on November 8, 2025
Posted by: Cold H2O
from Greensboro NC
[This review was collected as part of a promotion.] Took several days to decide on a Whirlpool and so happy now!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love my new fridge!
on November 9, 2025
Posted by: icer
from Hendersonville, TN
[This review was collected as part of a promotion.] Just purchased this Whirlpool refrigerator. It is quite roomy and has three generous drawers with a large shelf for tall beverage pitchers/bottles. The door also has multiple shelves with two big enough to accommodate a gallon milk carton. The freezer has plenty of space also with one deep drawer at the bottom. The only thing I held back a star for was the icemaker. It produces nice, dense little ice cubes, but it tends to spit small chips of ice from the door dispenser. We bought this fridge hoping for better ice (a huge problem with our old Samsung), and while it is definitely better, I still have to pick up bits of ice from the floor.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
like the lights
on November 9, 2025
Posted by: cold
[This review was collected as part of a promotion.] fridge is working great so far! the men that brought it in were fantastic
Written by a customer while visiting whirlpool.com
Customer Rating
5
on November 10, 2025
Posted by: Rich
[This review was collected as part of a promotion.] So far, so good. This refrigerator replaces another Whirlpool we had for 17 years. We do like Whirlpool products.
Written by a customer while visiting whirlpool.com