Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
260
4 Stars
118
3 Stars
38
2 Stars
16
1 Star
15
83%of customers recommend this product.
(
173 out of
208)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
5
The best features and makes ice fast.
on October 11, 2025
Posted by: Tami
[This review was collected as part of a promotion.] I am so glad that out of 3 refrigerators, I picked this one. It is the best one out there. I love it!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Works great
on October 11, 2025
Posted by: AMill
from Wildwood, FL
[This review was collected as part of a promotion.] Wonderful fridge. Fruits seem to last longer than other fridges
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great look in my kitchen
on October 11, 2025
Posted by: Sams
[This review was collected as part of a promotion.] Refrigerator is working great, plenty of ice & temp control very accurate
Written by a customer while visiting whirlpool.com
Customer Rating
5
Features are great
on October 11, 2025
Posted by: Newsong
[This review was collected as part of a promotion.] Bought this a week ago and it seems to be doing fine. Went from a french door bottom freezer fridge to side-by-side for space and freezer accessibility.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
on October 12, 2025
Posted by: Daniel
from Plymouth Michigan
[This review was collected as part of a promotion.] Refrigerator is very noisy!!!! Not happy at all an did not set up water system.
Response from whirlpool.comBy Branded Team, Consumer Care, October 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6429A0KLX or Direct Message on Instagram at http://spr.ly/6421A0KLZ, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #820751.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Choice!
on October 13, 2025
Posted by: mysterygal
[This review was collected as part of a promotion.] I am enjoying this refrigerator very much. It's helpful to have the icemaker in the freezer door so it doesn't take up space in the interior. Both the freezer and the fridge part seem to have very good capacity. It's easy to get water and ice from the dispenser. The motor is fairly quiet compared to my previous model. I'd recommend this product.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features
on October 13, 2025
Posted by: Peanut
from Prescott valley Az
[This review was collected as part of a promotion.] I bought this 3 weeks ago.it was cool within 2 hourss. I love all the lighting. The outer finish is great and stays clean. The space and shelving is amazing! I like the separate ice and water levers , they are a bit noisy compared to my last but it’s very tolerable. And the motor is a bit noisier if you are standing next to it but also very tolerable . Overall very pleased !!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works as expected
on October 14, 2025
Posted by: Nan58
[This review was collected as part of a promotion.] This was a replacement unit for another model that did not freeze correctly. That being said, this freezer works fantastic and the refrigerator side maintains its correct temperature. No more throwing away groceries.
Written by a customer while visiting whirlpool.com