Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
260
4 Stars
118
3 Stars
38
2 Stars
16
1 Star
15
83%of customers recommend this product.
(
173 out of
208)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
4
So Far So Good
on September 30, 2025
Posted by: ZanAAinDE
[This review was collected as part of a promotion.] Enjoying it so far. Ice cubes are a bit small but doable.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Beautiful color and great features!
on September 30, 2025
Posted by: Black Beauty!
[This review was collected as part of a promotion.] I bought this a month ago and I absolutely love it.Everthing is working just great! I love black stainless steel!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent placement of shelves
on September 30, 2025
Posted by: Caroldelight
from Salisbury, NC
[This review was collected as part of a promotion.] I purchased this model a couple months ago and I’m extremely happy with it. It’s very quiet, but gives an alarm if the door is opened too long. I love the adjustable shelves in the refrigerator part and freezer. There’s several shelves and they’re the perfect size to fit wire baskets in. This helps me keep track of my freezer inventory and rotate items. With the bottom freezer I previously had, there wasn’t a way to organize food efficiently and items were buried there a long, long time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good refrigerator
on September 30, 2025
Posted by: Shurik_66
[This review was collected as part of a promotion.] I bought this fridge just about 3 months ago, so it's too early to talk about good or bad sides of this machine.
In general, I'm satisfied with this product. Cooling well, making ice, spacious.
I was attentive to online reviews and was aware of unexpected noises time to time. And yes, it happened right at middle of the night. Refrigerator was slightly out of level, and some tubes behind access panel were rubbing on each other, making loud rattling noise. Easy fix. Another time was very loud noise but it was access panel itself. Manufacturer have to think about design of the panel on the back of the fridge: when attached with all screws, panel is slightly warped and touches casing unevenly, makes rattling. Maybe a gasket will solve this problem. Definitely will recommend this fridge. Before this one I had a "very cool" LG with display door, maybe if Whirlpool brand will do the same to their fridges to make them more attractive and convenient.
In general, I'm satisfied with this product. Cooling well, making ice, spacious.
I was attentive to online reviews and was aware of unexpected noises time to time. And yes, it happened right at middle of the night. Refrigerator was slightly out of level, and some tubes behind access panel were rubbing on each other, making loud rattling noise. Easy fix. Another time was very loud noise but it was access panel itself. Manufacturer have to think about design of the panel on the back of the fridge: when attached with all screws, panel is slightly warped and touches casing unevenly, makes rattling. Maybe a gasket will solve this problem. Definitely will recommend this fridge. Before this one I had a "very cool" LG with display door, maybe if Whirlpool brand will do the same to their fridges to make them more attractive and convenient.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on October 1, 2025
Posted by: Gcsky2
[This review was collected as part of a promotion.] Ample space in both frig and freezer. Pleasing appearance on the outside. Ice maker a little noisy when dispensing ice cubes.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Roomy and organized
on October 1, 2025
Posted by: dodgerbarbie
[This review was collected as part of a promotion.] It’s a little too soon for a review. I’ve had the refrigerator for a couple of weeks and love it so far. It’s roomy and has the shelving that works best for me… although no compartment for eggs or butter. Fine, I don’t care that much. The icemaker is louder than my old one, but these cubes are better. Overall I’m very happy.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome refrigerator
on October 1, 2025
Posted by: New frig
[This review was collected as part of a promotion.] I bought this refrigerator a few weeks ago and I couldn't be happier. It has more room then my previous whirlpool which was 16 years old. The filter is easier to get to as it is inside.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Side by Side refrig
on October 2, 2025
Posted by: refrig
[This review was collected as part of a promotion.] I purchased the refrigerator 2 weeks ago. It is functioning, but only 2 weeks old. The true test will be if the refrigerator lasts 17+ years, like my last one. I have noticed that the fan motor is louder than my previous refrigerator. Not bothersome, but just louder. The ice bucket is much smaller than the one in my previous refrigerator but is adequate. Overall, I am satisfied, but it is early in the life of the refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com