Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
286
4 Stars
139
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
4
Whirlpool 28.7 cu ft Side-by-Side WRSF5536RZ
on September 15, 2025
Posted by: Handyman 2
from PA
[This review was collected as part of a promotion.] This side by side refrigerator has more room inside then the 20 year old Whirlpool one it replaced, both freezer and refrigerator. Nice features. The only issue I have is that it's a little noisier then the one it replaced both the compressor and ice maker. So far working and functioning well. Time will tell.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
OK product, but some downfalls
on September 15, 2025
Posted by: Bob123
from Surrey BC
[This review was collected as part of a promotion.] Nice fridge freezer, well set out, but quite noisy and you have to take the ice cube maker out to knock it on and off which is a pain.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 16, 2025
Hello Bob123! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, your phone number and your address. Please include case/review ID #00000 n the subject line. We look forward to hearing from you!~ Kossi
Written by a customer while visiting whirlpool.com
Customer Rating
5
Quiet, lg produce compartments. li inside is great
on September 16, 2025
Posted by: NiNi
[This review was collected as part of a promotion.] After receiving 3 other refrigerators that were either damaged or defective within one month, I was a little skeptical about another exchange. I purchased and entirely different brand and am finally happy with the one I have.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great purchase
on September 17, 2025
Posted by: Matt
[This review was collected as part of a promotion.] We have owned whirlpool appliances in the past and have always had good luck with this brand. The recent purchase of the refrigerator was another great choice. Very roomie for our needs and very adequate lighting.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Plenty of storage space
on September 17, 2025
Posted by: denton219
[This review was collected as part of a promotion.] The standard depth model provides plenty of storage space in both the refrigerator and freezer compartments.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Extraordinary cool
on September 20, 2025
Posted by: Rolo
from Pawtucket,RI
[This review was collected as part of a promotion.] Wife is super happy with the new refrigerator, overall performance is excellent and will recommend it to everyone.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Satisfied
on September 20, 2025
Posted by: Buddy
from Huntsville
[This review was collected as part of a promotion.] This was a smart buy on my part. Completely satisfied
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ice maker wouldn’t work
on September 20, 2025
Posted by: Pistol Pete
[This review was collected as part of a promotion.] I bought this two weeks ago. The icemaker would not work. I sent it back and got a different brand.
Response from whirlpool.comBy Branded Team, Consumer Care, September 22, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 802494.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com