Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(508 Reviews)
Rating breakdown 508 reviews
5 Stars
286
4 Stars
138
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
5
Beautiful refrigerator!
on April 6, 2025
Posted by: Dee22
[This review was collected as part of a promotion.] I’ve only had this refrigerator for a week, but I love it! It’s very quiet and has a lot of storage space.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Water dispense button is Awesome!
on April 10, 2025
Posted by: Cyndi05
from Denver, Co
[This review was collected as part of a promotion.] The whirlpool side-by-side is a beautiful refrigerator. I loved the brush stainless steel front. The inside has LED lights all over that make it easy to find whatever you’re looking for. The refrigerator section is a little bit smaller than what I’m used to so organizing has been tricky but the freezer space is better than a drawer. It is also easy to organize and see everything I need. My two favorite features of this refrigerator are the ice drawer that I can open to grab quickly and the dispense water feature. You can place your cup in the water dispenser, click how many ounces you want, hit the button and walk away.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Disappointed
on May 7, 2025
Posted by: Patti
[This review was collected as part of a promotion.] We’ve had ours since April 25. Having problems with the drawers. Hard to pull out and back in. The door doesn’t close real tight. Bought same model as old one but not happy with it.
Written by a customer while visiting whirlpool.com
Customer Rating
4
no butter bin
on May 18, 2025
Posted by: butter bin
[This review was collected as part of a promotion.] Needs a butter bin on the door, other wise at this time all is OK
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very quiet with great features
on June 24, 2025
Posted by: Steve H.
from Texas
[This review was collected as part of a promotion.] Bought this side by side refrigerator a month ago and very pleased with the quiet operation. I am especially pleased with the large capacity, the interior lighting, the ice maker and the smudge proof stainless steel doors. I highly recommend this refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Time will tell
on June 24, 2025
Posted by: gary
[This review was collected as part of a promotion.] Upon installation there was loud buzzing noise explained as "oil had to settle". Had to enter warranty call and was told a fan was bad and it would take a week to get parts. The refrigerator it's self is just OK. It has a sort of cheap feel and look to it. Day one bad, off to a bad start. Hoping for long trouble free service.
Response from whirlpool.comBy Branded Team, Consumer Care, June 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 742811.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Big Family No-Brainer
on June 25, 2025
Posted by: WookieBarista
from Elgin IL
[This review was collected as part of a promotion.] The extra 4 square feet over standard full size is very appreciated. On top of that it is bright, simple, organized, and the huge drawers are excellent. With 4 kids to feed this was a clear choice and no regrets.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Overall good but a few things to look at
on June 25, 2025
Posted by: Mars311
from South Louisiana
[This review was collected as part of a promotion.] It is overall good, but the water doesn't come out cold in the first glass of water. There are no temperature gauges for the refrigerator just what temperature you set it to.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com