Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(596 Reviews)
Rating breakdown 596 reviews
5 Stars
324
4 Stars
170
3 Stars
56
2 Stars
24
1 Star
22
81%of customers recommend this product.
(
251 out of
310)
Customer Reviews for Whirlpool - 36 in. Wide 28.7 cu. ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
4
Overall very nice
on August 29, 2026
Posted by: Mike1709
[This review was collected as part of a promotion.] The refrigerator is very spacious. It cooled down/ froze very quickly. The ice maker is very loud. The ice cubes are pretty small.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect for us!
on August 27, 2026
Posted by: Janet F
[This review was collected as part of a promotion.] We are really enjoying this refrigerator! Size is great for what we need and we love the small third drawer where we keep our lunch meats and cheeses.. The shelves in the door are ample for our use as well. The icemaker is so easy to use and we love the little cubes. The water and ice dispenser on the door is perfect for those tall thermos bottles to fit right in.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the fridge.
on August 25, 2026
Posted by: CLPBJP
[This review was collected as part of a promotion.] I love all of the features of this fridge. The only downfall is the black shiny doors. I would prefer the rough texture like what is on the sides. There are scratches in the top right corner that can’t buff out on day one of delivery. I just put a timer over it. It would be a 5 star if it had the rough texture.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Cons
on August 22, 2026
Posted by: Shmoe33
[This review was collected as part of a promotion.] The water and ice dispenser buttons are very stiff and difficult to operate. I'm hoping that they will get easier with time.
Also, the ice making process is loud.
Also, the ice making process is loud.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very Happy
on August 20, 2026
Posted by: Denise R
[This review was collected as part of a promotion.] Had the refrigerator for a few weeks. So far i really like it. It was recommended by a few friends. we like the ice maker in the door, leaves more room in the fridge. Nice looking, plenty of room. Glad we purchased this fridge!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Side-By-Side
on August 19, 2026
Posted by: NannyBNanny
[This review was collected as part of a promotion.] We are happy with our Whirlpool side-by-side. It's definitely a step up from our previous side-by-side which we only had for 6 years. The "measured water" dispenser is nice. We were hesitant to get another "ice maker in the door" freezer, but this one works great and we like the size of the cubes. We've had a few issues that were promptly addressed (ice maker dispenser not working and installers put the freezer door handle on wrong so it came off). We appreciate the fact that Whirlpool was responsive and we could get an appointment quickly.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 18, 2026
Posted by: A2z?
[This review was collected as part of a promotion.] Ice dispenser is messy some ice chips end up on the floor,,the refrigerator makes groaning sounds occasionally. Temperature control is easy to operate, shelves on the door are good size
Written by a customer while visiting whirlpool.com
Customer Rating
3
Warped freezer outside panel
on August 10, 2026
Posted by: Warped Panel
[This review was collected as part of a promotion.] Product works very well. However, after installation and within 24 hours, the right side panel where the freezer sit, the outer panel started to bulge and continued over several days before stabalizing. Replaced the refridgerator with a like-kind but the problem re-occured. The problem is identified as a design flaw. Outside of the warped panel, the unit has functioned very well.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com