Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
286
4 Stars
139
3 Stars
48
2 Stars
19
1 Star
17
83%of customers recommend this product.
(
204 out of
247)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
1
Dissatisfied
on July 24, 2025
Posted by: Laurie
[This review was collected as part of a promotion.] This refrigerator has vegetable preserve issue. I have thrown more vegetables away since I bought this refrigerator.
Response from whirlpool.comBy Branded Team, Consumer Care, July 25, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 757133.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 757133.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Honest feedback
on July 25, 2025
Posted by: Wisdom
[This review was collected as part of a promotion.] I'm rating this product as a 4 out of 5 because I don'tfeel I've had enough time to review it's value completely. I do love the refrigerator's larger storage space for sure! I'm not yet sure about the storage bins in the refrigerator as they seem flimsy and may easily break. As for the freezer, I'm peased with it's function.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Right size fir our hone
on July 25, 2025
Posted by: Coffieldt
[This review was collected as part of a promotion.] Nice features in a full size refrigerator… Whirlpool was the model with the correct height for kitchen install openings, others at 70 inch high were too high. Delivery team needed to remove refrigerator doors to fit through 32 inch door openings but did an excellent job reassemble the ice maker connections. Operating well as expected in week two of ownership
Written by a customer while visiting whirlpool.com
Customer Rating
5
More room than the previous 36” side by side
on July 25, 2025
Posted by: Martha
[This review was collected as part of a promotion.] We bought this 36” Whirlpool side by side (WRSF5536RZ) almost 2 months ago to replace our 21year old 36” Whirlpool side by side. So far we are very happy with the purchase. It’s so much bigger inside than the old one, both the freezer and fridge sides. Love the measured fill feature. We noticed the same louder than previous model hum other reviewers mentioned and the only other thing I would change is the range of temperature, you are limited to a max of 5 degrees F on the freezer. Other than those 2 points, I would highly recommend this Whirlpool model (WRSF5536RZ).
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool side by side
on July 26, 2025
Posted by: Cathy Lu
[This review was collected as part of a promotion.] So far I love it - hoping it will last. Plenty of space and well organized shelving
Written by a customer while visiting whirlpool.com
Customer Rating
5
Roomy side by side fridge
on July 26, 2025
Posted by: gchap
[This review was collected as part of a promotion.] The refrigerator has now been running for about 3 weeks and is working quite well. It also looks good and is quite roomy.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Cracked Water Valve
on July 27, 2025
Posted by: D Simon
from Chicago
[This review was collected as part of a promotion.] Unfortunately, the ice maker was inoperable due to a cracked water valve inside the refrigerator. We were unaware until we had a puddle of water on the floor instead of ice cubes in the ice cube compartment 24 hours after installation. We are currently waiting for a replacement.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 758494.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Works great so far.
on July 28, 2025
Posted by: David14
[This review was collected as part of a promotion.] We purchased this refrigerator a couple months ago and so far we’re impressed. It does not have all the bells and whistles found on many refrigerators these days but we don’t need any of that. It is very large for a side by side, the shelves and compartments are easy to move around and to date it is working perfectly.
Written by a customer while visiting whirlpool.com