Customer reviews from whirlpool.com
Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
260
4 Stars
118
3 Stars
38
2 Stars
16
1 Star
15
83%of customers recommend this product.
(
173 out of
208)
Customer Reviews for Whirlpool - 28.7 Cu. Ft. Side-by-Side Refrigerator with TruCool System - Black Stainless Steel
Customer Rating
4
Good Refrig
on June 21, 2025
Posted by: REFER 2025
from Model: WRSF5536RZ
[This review was collected as part of a promotion.] Purchased a little over 1 month. Like many other reviews, the water does not get cold enought. The coldest water temp I have measured is 58 degrees. I think this could be solved with a stainless steel tube instead of the plastic one. The ice and water dispenser levers seem to be hard to operate. Still haven't found the right positioning to actuate the levers. Other than that, we are well satisfied with the features and performance
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
New to whirlpool
on June 24, 2025
Posted by: Mel2
[This review was collected as part of a promotion.] I just got my new whirlpool refrigerator. So far I like it. The only thing that bothers me is that it is a bit noisy when the fan is running. Not used to that. Hopefully I will get to the point that I don’t notice it
Written by a customer while visiting whirlpool.com
Customer Rating
2
Really bad start
on June 24, 2025
Posted by: Jeff
from Dover, OH
[This review was collected as part of a promotion.] We had this refrigerator delivered 8 days ago. Four days ago, the ice dispenser broke. Specifically, while trying to get crushed ice, my wife heard a loud grinding. When we removed the ice cube reservoir inside the door, we found that a plastic ring at the base of the unit had broken into several small pieces. I believe a metal cylinder fit inside this ring. It was very disappointing to say the least. Service team from Massillon Home Appliance is coming tomorrow to try to repair our brand new refrigerator. (everything else works fine).
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 25, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 742548.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good size inside
on June 24, 2025
Posted by: Cindy
[This review was collected as part of a promotion.] Got this about 2 weeks ago. It's been very nice to have. Ice machine is loud when dispensed.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Factory problem - freezer door
on June 24, 2025
Posted by: Ruby
from New Jersey
[This review was collected as part of a promotion.] The freezer door has to be replaced. The floating wire was not working. My first whirlpool, from year ago, had no problems except the ice maker quit because of a broken cable in the bottom of the door .. supposedly it breaks because of open/ shutting the door over the years.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Time will tell
on June 24, 2025
Posted by: gary
[This review was collected as part of a promotion.] Upon installation there was loud buzzing noise explained as "oil had to settle". Had to enter warranty call and was told a fan was bad and it would take a week to get parts. The refrigerator it's self is just OK. It has a sort of cheap feel and look to it. Day one bad, off to a bad start. Hoping for long trouble free service.
Response from whirlpool.comBy Branded Team, Consumer Care, June 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 742811.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
REALLY Bad Temperature Control
on June 24, 2025
Posted by: BillR
from Kansas city, MO
[This review was collected as part of a promotion.] Temperatures in both the freezer and fridge range as much as 20 degrees off of set point. Even overnight when neither side has been opened for 8 to 12 hours. This was less than 2 weeks after purchase. Warranty support was dispatched and only spent 10 to 15 minutes looking before leaving saying that the temperature fluctuations were due to a possible "clogged " air filter and also some of the food in the fridge was too close to the back wall.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 742812.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
learning what's safe to put in the door, without f
on June 24, 2025
Posted by: Gary
[This review was collected as part of a promotion.] Only a few weeks in. Some concern about the loudness (of the motor?) after we've opened the doors several times.
Written by a customer while visiting whirlpool.com