Customer reviews from www.blueair.com
Blueair - InvisibleMist 0.9 gallon Evaporative Premium Smart Top-Fill Humidifier - White
Average customer rating
4.2
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
120
4 Stars
22
3 Stars
8
2 Stars
6
1 Star
22
60%of customers recommend this product.
(
38 out of
63)
Customer Reviews for Blueair - InvisibleMist 0.9 gallon Evaporative Premium Smart Top-Fill Humidifier - White
Customer Rating
2
Poor quality and multiple replacements
on November 29, 2024
Posted by: digm
from Pittsburgh, PA
Gender:Male
I purchased the unit about a month ago and had it for a few weeks and it started leaking on my floor because of a hairline crack in the base. I was sent a replacement and within a week of receiving it, the fan, or some other moving part, became loud and also needed to be sent back for a replacement. So far I’ve been underwhelmed with the quality of the craftsmanship of the unit. When it works, It’s great, but so far due to the problems I’ve experienced, I’ve not been happy with the product and wouldn’t recommend it.
Response from www.blueair.comBy Blueair Team, Blueair, January 10, 2025
Thank you for sharing your experience with our humidifier. We apologize for the disappointment you've faced so far. Your feedback is valuable to us, and we are committed to resolving this situation and ensuring your satisfaction. If you have any ongoing concerns with your most recent replacement, please reach out to us directly, and we would be happy to help.
Written by a customer while visiting www.blueair.com
Customer Rating
4
Humidifier - Low Water Indicator Error SOLUTION
on January 2, 2025
Posted by: Customer1
Low Water Indicator Error Message SOLUTION!!
Marking this as 4 stars because of this Low Water Indicator Error message issue and Blueair's FAQ shown on this website and the instruction manual for this issue don't have viable solutions (as of this review). Customers have had this low water indicator error issue without a solution UNTIL NOW...PLEASE READ ON...
In reviews, some customers have indicated that their humidifier has the low water indicator error when their tank is full and the upper unit and lower unit are correctly aligned and in place. Blueair's FAQ on their website for this specific issue (at the time of this review anyway) says to turn the fan on to draw water into the pump to resolve this issue. However, unfortunately, Blueair's solution will not work as the fan will not run/turn on with that low water indicator error in place. I had this same error message occur incorrectly as well, and I tried so many different things until I figured out a solution that works.
SOLUTION:
I turned off the unit, unplugged it, removed the top of the unit, and set aside the top of the unit. I wanted to just have the lower part of the unit accessible = the water pump and the water tank/bucket. I figured that the water level sensor is inside the water pump, and maybe the issue is that not enough water is inside the actual water pump enclosure. So, I decided to try filling the actual water pump enclosure with water. I left the water pump sitting in it's proper place in the water tank/bucket. I used a very small funnel, and I carefully and slowly poured maybe 1/4 cup or so of water into the very top of the water pump through the raised round opening. This filled the inside of the water pump with water. I then put the top of the unit back on top of the lower unit, I ensured it had the proper alignment with the dots, plugged it back in, and turned it back on. When the humidifier's power came on, the low water error indicator was actually gone, and the humidifier immediately started running accordingly!!!! THIS SOLUTION WORKED!!!!! YAHOOOO!!!
I turned off the unit, unplugged it, removed the top of the unit, and set aside the top of the unit. I wanted to just have the lower part of the unit accessible = the water pump and the water tank/bucket. I figured that the water level sensor is inside the water pump, and maybe the issue is that not enough water is inside the actual water pump enclosure. So, I decided to try filling the actual water pump enclosure with water. I left the water pump sitting in it's proper place in the water tank/bucket. I used a very small funnel, and I carefully and slowly poured maybe 1/4 cup or so of water into the very top of the water pump through the raised round opening. This filled the inside of the water pump with water. I then put the top of the unit back on top of the lower unit, I ensured it had the proper alignment with the dots, plugged it back in, and turned it back on. When the humidifier's power came on, the low water error indicator was actually gone, and the humidifier immediately started running accordingly!!!! THIS SOLUTION WORKED!!!!! YAHOOOO!!!
I was worried I was going to have to return this brand new humidifier. I really wanted to get this to work as I was excited to have a humidifier that was mist free. I'm so glad I didn't give up and discovered a solution that works. I hope this solution is helpful to those of you that have this same low water indicator error message (when your tank has plenty of water in it and your upper unit is properly aligned with the lower unit). Thank you and have a great day! (To inform others of this solution, I also posted this on the e-commerce website that Blueair also utilizes for selling this product.)
Other comments...
As a side note, I like the following aspects...
the size and the look of the unit, how quiet it is, that you can dim the lights at night, I prefer refilling it directly into the lower water bucket tank - so I like the easy-transport handle and the overhang at the top edge of the bucket tank to prevent splashes, the app seems to work great too with the additional features, and I love that there is no messy mist!!
the size and the look of the unit, how quiet it is, that you can dim the lights at night, I prefer refilling it directly into the lower water bucket tank - so I like the easy-transport handle and the overhang at the top edge of the bucket tank to prevent splashes, the app seems to work great too with the additional features, and I love that there is no messy mist!!
My only concern about this unit is the following...
when it comes time for me to clean my unit for the very first time, I will not able to clean the inside of the water pump as it is all enclosed except for where the small sponge filter is located on the lower side. The instructions for cleaning don't have instructions for cleaning the pump, but maybe I will also soak it in diluted white vinegar and then rinse well before reusing.
when it comes time for me to clean my unit for the very first time, I will not able to clean the inside of the water pump as it is all enclosed except for where the small sponge filter is located on the lower side. The instructions for cleaning don't have instructions for cleaning the pump, but maybe I will also soak it in diluted white vinegar and then rinse well before reusing.
I would recommend this to a friend!
Written by a customer while visiting www.blueair.com
Customer Rating
1
Find another
on December 29, 2024
Posted by: Nh12345
from New York
Gender:Male
One of the more poorly designed Blueair products. I have several air purifiers and always like it so I decided to make a purchase here for the humidifier. First, it’s a nicely designed aesthetically but the top section of the humidifier doesn’t fit well with the portion that holds the water. You have to spend 15 minutes to align it. Second, while the description doesn’t require distilled water, I noticed that unused water sitting in the machine turns yellow. This is quite concerning, I’d imagine to be high mineral content but it looks terrible. Now you wonder what you are breathing in.
No, I would not recommend this to a friend.
Response from www.blueair.comBy Blueair Team, Blueair, January 10, 2025
Thank you for your feedback and for sharing your experience with our humidifier. To help with a seamless assembly, make sure that the tabs on the wick filter are facing the water pump when installed and the indicators on the front of the unit are aligned. This should allow for an easy assembly of the top and bottom sections. The yellowing of water in the tank is influenced by environmental factors and water quality, often caused by minerals settling over time. While it may look concerning, it is harmless. To prevent this, we recommend regularly changing the water and using distilled or filtered water. If there is anything else we can help with, please reach out to us directly and we would be happy to support you!
Written by a customer while visiting www.blueair.com
Posted by: Dede
from Northern Connecticut
Verified Purchase:Yes
Quiet, super efficient, easy to clean compared to other humidifiers this rules, I bought my first Blue air early December 2024 then bought a second one a week later. I live in the northeast, have always had humidifiers and it’s the first winter my hands have not cracked from dryness, what more do I need to say. Love this product!
I would recommend this to a friend!
Written by a customer while visiting www.blueair.com
Customer Rating
1
Buggy system, bricked and won't work
on February 5, 2025
Posted by: Disastisfied Customer
Low water light remains on despite all troubleshooting steps, continues to happen every 3-4 water bucket changes. Awful product, will be asking for a refund.
No, I would not recommend this to a friend.
Response from www.blueair.comBy Blueair Team, Blueair, February 7, 2025
We're sorry to hear about the issue with your humidifier! The low water indicator light staying on can happen when the unit is filled without turning it off. To help get the humidifier drawing in water again after it's been filled, power the humidifier off and then back on. This will reset the pump and allow it to detect the newly added water. We are committed to ensuring our products meet your expectations and we have reached out to you directly to resolve this issue as quickly as possible.
Written by a customer while visiting www.blueair.com
Posted by: ChrisR
Verified Purchase:Yes
It’s good, but the water has to be replaced so frequently and the mechanism to put all the parts back together with the filter within the top part to the bottom water basket is flawed. It’s really annoying to align it to make it fit properly a huge flaw in the design.
Response from www.blueair.comBy Blueair Team, Blueair, April 29, 2025
Thank you for sharing your feedback about your humidifier and we're glad to hear that it has been a good fit in your home. We understand that taking the humidifier apart can be frustrating. To help alleviate the need to take the unit apart frequently, we would like to highlight the top fill feature of your unit, which allows for easy refilling without disassembly, saving you time and effort. When you do need to take the unit apart, here are some helpful tips for seamless assembly: ensure that the tabs on the wick filter are facing the water pump when installed, and align the indicator on the front of the unit. This should allow for an easy assembly of the top and bottom sections. If you have any further questions, please feel free to reach out to us directly and we would be happy to help!
Written by a customer while visiting www.blueair.com
Posted by: Cody
from Salt Lake City, UT
Gender:Male
Verified Purchase:Yes
The base is poorly designed as it has two separate pieces that come together and as a result my humidifier had a manufacturing defect and leaked everywhere.
No, I would not recommend this to a friend.
Response from www.blueair.comBy Blueair Team, Blueair, January 10, 2025
Our Humidifier is designed to be leak-proof, and we regret that this was not your experience. Your feedback is valuable to us, and we are committed to improving our products. We can see that you have reached out to our service team already. If there is anything else we can help with, please don't hesitate to contact us directly for further assistance. We are committed to ensuring you have a positive experience with all of our products.
Written by a customer while visiting www.blueair.com
Posted by: SSRR
from New york, ny
Verified Purchase:Yes
Ive had this for a few weeks now, maybe almost a month. I want to like it so bad but it's constantly messing up. First it wouldn't get humidity past 38% and with some help from support they finally told me how to reset it.
After doing so, it had rained and I had wet clothes hanging so there's no way to tell if it was really working itself bc regarless it was more humid than usual in my room.
Now, it constantly says its low water alert and sometimes will just not start or will say it starts but stay stuck at 23% with the low humidity while I JUST refilled it.
It's been really annoying and a super bummer being so expensive and waiting quite a while.
After doing so, it had rained and I had wet clothes hanging so there's no way to tell if it was really working itself bc regarless it was more humid than usual in my room.
Now, it constantly says its low water alert and sometimes will just not start or will say it starts but stay stuck at 23% with the low humidity while I JUST refilled it.
It's been really annoying and a super bummer being so expensive and waiting quite a while.
Response from www.blueair.comBy Blueair Team, Blueair, January 10, 2025
We are sorry to hear about your experience with your humidifier! The low water indicator light staying on can happen when the unit is filled without turning it off. To help get the humidifier drawing in water again after it's been filled, power the humidifier off and then back on. This will reset the pump and allow it to detect the newly added water. For the best performance, we recommend setting your preferred target humidity level and setting the humidifier to Auto mode. This allows the device to react to the changing humidity in your room and adjust to meet your target humidity. If you continue to have any issues, please reach out to us directly, and we would be happy to help!
Written by a customer while visiting www.blueair.com