I expected excellence from Blueair as I have multiple air purifiers that are exceptional. The humidifier meets all of my expectations and more. It is outstanding! I have had many humidifiers over the years and this is truly the best.
I would recommend this to a friend!
Written by a customer while visiting www.blueair.com
does what it says --e.g. no visible plume nor white dust all over my furniture
Written by a customer while visiting www.blueair.com
Customer Rating
2
Faulty water level indicator - unit shuts off
on January 15, 2025
Posted by: DanaB
from Toronto, Ontario, Canada
Gender:Female
Low/no water indicator will not clear despite having water -- so the unit will not operate. Purchased and started using the unit for home use in late October 2024. Loved using the unit until it stopped working properly because of the low/no water indicator. Over the past couple of weeks, despite following all recommended directions, the indicator does not clear/reset. All maintenance and operation done per Blueair instructions. Factory reset multiple times and still does not clear. Fan starts and then stops. Unit is useless as I cannot bypass the problem to run the fan. I highly recommended the Blueair Humidifier before, however, cannot do so anymore. Frustrated and very disappointed.
No, I would not recommend this to a friend.
Response from www.blueair.comBy Blueair Team, Blueair, January 16, 2025
We're sorry to hear about the issue with your humidifiers! The low water indicator light staying on can happen when the unit is filled without turning it off. To help get the humidifier drawing in water again after it's been filled, power the humidifier off and then back on. This will reset the pump and allow it to detect the newly added water. We can see that you have reached out to our service team already and we are committed to ensuring you have a positive experience with all of our products.
Written by a customer while visiting www.blueair.com
Customer Rating
1
Frustrated. Disappointed. Useless Purchase.
on January 25, 2025
Posted by: Susana
from Wash DC
Gender:Female
I bought this highly lauded humidifier and had to wait two weeks. I was SO excited when it arrived, and I set it up exactly per Blueair instructions. Tank full - but red low water light is on and will NOT allow machine to start. I even tried Factory reset multiple times and still does not clear. Unit is useless as I cannot bypass the problem to run the unit. I spent two plus hours trying to get it to start up. Frustrated and very disappointed.
No, I would not recommend this to a friend.
Response from www.blueair.comBy Blueair Team, Blueair, January 27, 2025
We're sorry to hear about the issue with your humidifier! The low water indicator light staying on can happen when the unit is filled without turning it off. To help the humidifier draw in water again after filling, please power it off and then back on. This will reset the pump and allow it to detect the newly added water. We are committed to ensuring you have a positive experience with all of our products and we have also reached out to you directly to help.
Written by a customer while visiting www.blueair.com
Customer Rating
1
Buggy system, bricked and won't work
on February 5, 2025
Posted by: Disastisfied Customer
Low water light remains on despite all troubleshooting steps, continues to happen every 3-4 water bucket changes. Awful product, will be asking for a refund.
No, I would not recommend this to a friend.
Response from www.blueair.comBy Blueair Team, Blueair, February 7, 2025
We're sorry to hear about the issue with your humidifier! The low water indicator light staying on can happen when the unit is filled without turning it off. To help get the humidifier drawing in water again after it's been filled, power the humidifier off and then back on. This will reset the pump and allow it to detect the newly added water. We are committed to ensuring our products meet your expectations and we have reached out to you directly to resolve this issue as quickly as possible.
Written by a customer while visiting www.blueair.com
Excellent Humidifier. easy to use and quiet.. I recommend .
Written by a customer while visiting www.blueair.com
Customer Rating
5
Great, but bigger water tank would be nice
on May 10, 2025
Posted by: Montanamark
from Montana
Gender:Male
Just needs a bigger tank as an option. Should be an easy fix
Written by a customer while visiting www.blueair.com
Customer Rating
5
Far Superior to Others
on September 17, 2024
Posted by: CBass
from Laguna, Ca
Gender:Male
My wife and I have gone through our fair share of humidifiers in the past, and now we finally have one that we are happy with! We love the app connectivity and feature suite, it far surpasses any other humidifier we have used and will be a key factor in making our home comfortable for years to come!
Written by a customer while visiting www.blueair.com