I expected excellence from Blueair as I have multiple air purifiers that are exceptional. The humidifier meets all of my expectations and more. It is outstanding! I have had many humidifiers over the years and this is truly the best.
I would recommend this to a friend!
Written by a customer while visiting www.blueair.com
does what it says --e.g. no visible plume nor white dust all over my furniture
Written by a customer while visiting www.blueair.com
Customer Rating
2
Faulty water level indicator - unit shuts off
on January 15, 2025
Posted by: DanaB
from Toronto, Ontario, Canada
Gender:Female
Low/no water indicator will not clear despite having water -- so the unit will not operate. Purchased and started using the unit for home use in late October 2024. Loved using the unit until it stopped working properly because of the low/no water indicator. Over the past couple of weeks, despite following all recommended directions, the indicator does not clear/reset. All maintenance and operation done per Blueair instructions. Factory reset multiple times and still does not clear. Fan starts and then stops. Unit is useless as I cannot bypass the problem to run the fan. I highly recommended the Blueair Humidifier before, however, cannot do so anymore. Frustrated and very disappointed.
No, I would not recommend this to a friend.
Response from www.blueair.comBy Blueair Team, Blueair, January 16, 2025
We're sorry to hear about the issue with your humidifiers! The low water indicator light staying on can happen when the unit is filled without turning it off. To help get the humidifier drawing in water again after it's been filled, power the humidifier off and then back on. This will reset the pump and allow it to detect the newly added water. We can see that you have reached out to our service team already and we are committed to ensuring you have a positive experience with all of our products.
Written by a customer while visiting www.blueair.com
Fabulous product!! Quiet and no white dust! So good that I even bought a 2nd one.
Written by a customer while visiting www.blueair.com
Customer Rating
5
Far Superior to Others
on September 17, 2024
Posted by: CBass
from Laguna, Ca
Gender:Male
My wife and I have gone through our fair share of humidifiers in the past, and now we finally have one that we are happy with! We love the app connectivity and feature suite, it far surpasses any other humidifier we have used and will be a key factor in making our home comfortable for years to come!
Written by a customer while visiting www.blueair.com
Customer Rating
2
Poor quality and multiple replacements
on November 29, 2024
Posted by: digm
from Pittsburgh, PA
Gender:Male
I purchased the unit about a month ago and had it for a few weeks and it started leaking on my floor because of a hairline crack in the base. I was sent a replacement and within a week of receiving it, the fan, or some other moving part, became loud and also needed to be sent back for a replacement. So far I’ve been underwhelmed with the quality of the craftsmanship of the unit. When it works, It’s great, but so far due to the problems I’ve experienced, I’ve not been happy with the product and wouldn’t recommend it.
Response from www.blueair.comBy Blueair Team, Blueair, January 10, 2025
Thank you for sharing your experience with our humidifier. We apologize for the disappointment you've faced so far. Your feedback is valuable to us, and we are committed to resolving this situation and ensuring your satisfaction. If you have any ongoing concerns with your most recent replacement, please reach out to us directly, and we would be happy to help.
Written by a customer while visiting www.blueair.com
Customer Rating
1
Find another
on December 29, 2024
Posted by: Nh12345
from New York
Gender:Male
One of the more poorly designed Blueair products. I have several air purifiers and always like it so I decided to make a purchase here for the humidifier. First, it’s a nicely designed aesthetically but the top section of the humidifier doesn’t fit well with the portion that holds the water. You have to spend 15 minutes to align it. Second, while the description doesn’t require distilled water, I noticed that unused water sitting in the machine turns yellow. This is quite concerning, I’d imagine to be high mineral content but it looks terrible. Now you wonder what you are breathing in.
No, I would not recommend this to a friend.
Response from www.blueair.comBy Blueair Team, Blueair, January 10, 2025
Thank you for your feedback and for sharing your experience with our humidifier. To help with a seamless assembly, make sure that the tabs on the wick filter are facing the water pump when installed and the indicators on the front of the unit are aligned. This should allow for an easy assembly of the top and bottom sections. The yellowing of water in the tank is influenced by environmental factors and water quality, often caused by minerals settling over time. While it may look concerning, it is harmless. To prevent this, we recommend regularly changing the water and using distilled or filtered water. If there is anything else we can help with, please reach out to us directly and we would be happy to support you!
Written by a customer while visiting www.blueair.com